The manager would huddle together with the employees and begin a short discussion with them about issues like book displays or signage or even the location of chairs and bean bags.
The manager was in fact ‘connecting‘ with his or her team to solicit feedback and ideas on how best to operate the bookstore. (connecting, of course, is the first stage in the Flat Army ‘Collaborative Leader Action Model’)
The simple act of connecting first with your team to surface ideas, options and alternate views to your own (as the leader) is such a simple behaviour to establish at an organization — as an enterprise-wide norm — it shocks me that it’s still not done more pervasively today.
How hard is it to connect first and consider options before creating the end result?
• Gallup finds global employee engagement in 2013 sits at a paltry 13%.
• AON Hewitt report 40% of employees are actively or passively disengaged.
• BlessingWhite believes only 40% of global employees are actually engaged.
Whichever organization that is studying employee engagement you fancy, the data doesn’t lie.