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Customer Experience Management—The Next Customer Strategy

Customer Experience Management (CXM) uses consistently outstanding service to achieve differentiation and gain repeat business, loyalty, increased customer s...

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Best Practices: Posting (and Analyzing) Effective Facebook Content | The Nimble Blog

Best Practices: Posting (and Analyzing) Effective Facebook Content | The Nimble Blog | Nimble Social Selling Tips | Scoop.it
See the kinds of content and imagery that successful brands post to Facebook -- and learn how to analyze how well they fared with your audience.
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How Social Media Affects Journalistic Objectivity - New York Times (blog)

How Social Media Affects Journalistic Objectivity - New York Times (blog) | Nimble Social Selling Tips | Scoop.it
How Social Media Affects Journalistic Objectivity
New York Times (blog)
I spoke Tuesday at Harvard University's Shorenstein Center, where the former Timesman Alex S. Jones runs the show.
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2013’s New Need-to-Know Online Customer Service Statistics | Business 2 Community

2013’s New Need-to-Know Online Customer Service Statistics | Business 2 Community | Nimble Social Selling Tips | Scoop.it
According to a recent survey by Deloitte, 60% of consumers say they are going online more often to find the best products and services – and their decisions (RT @dave_t_pilot: #custserv 2013's New Need-to-Know Online Customer Service Statistics - ...
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Social CRM in 2013

Social CRM in 2013 | Nimble Social Selling Tips | Scoop.it
Social CRM Businesses lean heavily on social networking for sales growth, marketing, and customer service goals. Social media allows organizations to not only reach out to customers, but to also gauge their needs and feelings toward the brand.
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Do we reveal too much about ourselves online?

Do we reveal too much about ourselves online? | Nimble Social Selling Tips | Scoop.it
Digital and technology writer Tom Chatfield demonstrates how the seemingly trivial details we reveal about ourselves online every day can be cross referenced and correlated to startling effect. (Do we reveal too much about ourselves online?

Via Mick Say, Jennifer G. Hanford
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Stella Holman's curator insight, June 13, 2013 8:39 AM

add your insight...

 
Sigrid de Kaste's curator insight, June 13, 2013 7:15 PM

A valuable point...what is information others need to know, should know and should not know about you? Carefully consider

Phil Lauterjung's curator insight, June 18, 2013 2:11 PM

add your insight...

 
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Twitter / mjayliebs: Please Read!! - "never send ...

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Looking Back on 10 Years of Social Media

Looking Back on 10 Years of Social Media | Nimble Social Selling Tips | Scoop.it
The article throws light upon the past decade of social media websites development and lets the reader understand some future tendencies and probable essential shifts in the field.
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The Nimble Contact Record Just Got a Lot More Powerful | The Nimble Blog

The Nimble Contact Record Just Got a Lot More Powerful | The Nimble Blog | Nimble Social Selling Tips | Scoop.it
On your Nimble Contact records, you can now easily add a tab to display web pages from the Internet, customized with specific information about your Contact.
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Colin Williams's curator insight, February 7, 2013 4:59 PM

Probaly the best 'social' CRM system available today