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Social Media Is Changing The Customer Experience [INFOGRAPHIC]

Social Media Is Changing The Customer Experience [INFOGRAPHIC] | New to Social Media | Scoop.it
16 Percent Of Customer Support Enquiries Now Come Via Social Media [INFOGRAPHIC]

Via Martin (Marty) Smith
AdriM's insight:

"51% trust on line customer forums more than an organization's website." One of the many reasons why companies should invest in social media.

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Martin (Marty) Smith's curator insight, May 11, 2013 9:13 AM

16% of all customer service inquiries come via social media. Is your company listening?

Yu Ji's curator insight, May 15, 2013 5:19 AM

Agree with the idea that 56 percent of customers who use social media to interact with an organisation feel a stronger connection with that brand.Social CRM is becoming an inevitable trend. Also, during this process, mobile technology can have great influence on customers' experience as well as brand loyalty.

Rescooped by AdriM from Social Marketing Revolution
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Psychology Of Social Networks [Infographic]

Psychology Of Social Networks [Infographic] | New to Social Media | Scoop.it
psychology of social networking.

 

Great stats here such as every minute there are 700,000 status updates and 500,000 tweets. 


Via Martin (Marty) Smith
AdriM's insight:

... and this is why businesses should not ignore social media in their marketing strategies.

 

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