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New Customer - Passenger Experience
Everyone are now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined
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Scooped by Eric_Determined / Eric Silverstein
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We Live in an #Experience #Economy

We Live in an #Experience #Economy | New Customer - Passenger Experience | Scoop.it
Eric_Determined / Eric Silverstein's insight:

As brands such as @Airbnb @Disney show, it's no longer about online and offline experiences.


Are you ready to design and offer the right customer experience?

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Joining the dots between online marketing and offline sales [INFOGRAPHIC]

Joining the dots between online marketing and offline sales [INFOGRAPHIC] | New Customer - Passenger Experience | Scoop.it
Having a holistic view of marketing in terms of what's working and what's not seems pretty important in today's multi-channel world
Eric_Determined / Eric Silverstein's insight:

It's important to understand your customer journey, and offer solutions at every touch point.

 

As the infogrpahic shows, there are a variety of ways the customer will interact, the key is to make sure you do connect the dots and can measure the effectiveness of your campaigns or product offering online and offline.

 

Please share further thoughts on the infographic.

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