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New Customer - Passenger Experience
Everyone are now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined
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How to engage #Millennials?

How to engage #Millennials? | New Customer - Passenger Experience | Scoop.it
Chances are you’re over-thinking your millennial engagement strategy. What's really changed I have this vivid memory of being the youngest and lowest
Eric_Determined / Eric Silverstein's insight:

I agree with you Karin: "the wrapping is different, but the humanity feels awfully familiar"


Who doesn’t yearn to be challenged, included and heard?


Companies need to focus on #Customer #Experience. I would add that companies need to pay as much attention to their employee experience to truly deliver an outstanding customer experience. Do you Agree?

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@Forbes #Millennials who will influence key industries

@Forbes #Millennials who will influence key industries | New Customer - Passenger Experience | Scoop.it
Today's disruptors and tomorrow's brightest stars in Marketing & Advertising
Eric_Determined / Eric Silverstein's insight:

Forbes 30 under 30 list provides valuable insight into key stars to watch out for, their current successes and where they see the next trend.


At the top of the article page, you can scroll through different industries.


Share your thoughts on those bright Millennials.

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Denise Barbezani's curator insight, January 29, 1:35 PM
30 Under 30 Who Are Changing The World 2014
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#Millennials: #Technology = #Social Connection

#Millennials: #Technology = #Social Connection | New Customer - Passenger Experience | Scoop.it
Eric_Determined / Eric Silverstein's insight:

"This generation’s digital tendencies means that marketers and brands need to step up their games in order to keep up and engage with them.


Millennials / Generation Y are 77 million strong in the U.S.—on par with Baby Boomers! —and make up 24 percent of the country’s population. And while many are still climbing the income ladder, this group’s size and age range highlights its long-term purchase power.

They are the first to come of age with cable TV, the Internet and cell phones, so technology is essentially baked into every Millennial’s DNA. In fact, when asked what makes their generation unique, Millennials ranked “Technology Use” first (24%), followed by “Music/Pop Culture” (11%) and “Liberal/Tolerant” (7%). In contrast, Boomers ranked “Work Ethic” as the most defining characteristic of their generation.

Given their fluency and comfort with technology, Millennials have more of a positive view of how technology is affecting their lives than any other generation. More than 74 percent feel that new technology makes their lives easier, and 54 percent feel new technology helps them be closer to their friends and family."


It's important to recognize the trends if your business expects to engage with them.



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