New Customer - Passenger Experience
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New Customer - Passenger Experience
Everyone is now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Representing new ventures in entertainment, mobile and social engagement - Connect with me via LinkedIn: https://www.linkedin.com/in/eric-silverstein-931521
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Tech & Media Outlook 2016

At Activate, we've identified the 9 most important insights for tech and media in 2016. Key points: * The average American spends more time on tech and media t…
Eric_Determined / Eric Silverstein's insight:

Industry trends across technology and media showcased in this presentation.


Don't be scared by the number of slides, find the section that interests you the most, valuable insight and data, plus graphs to share.


Small and larger players are looking to play across key areas:


Original Content

Services

Products

Channels


Which statistic or outlook surprises you the most?

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Whatever, wherever, whenever – how "on demand" changed entertainment

Whatever, wherever, whenever – how "on demand" changed entertainment | New Customer - Passenger Experience | Scoop.it
Eric_Determined / Eric Silverstein's insight:

In this "On Demand" world, it's all about the customer expectation. Content remains King, but it needs to be available across all platforms and channels, at the right price.

 

What are your thoughts on second screen content?

 

How do you see the consumption of media changing further?

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Making Print More Interactive

Making Print More Interactive | New Customer - Passenger Experience | Scoop.it
ADOTAS – Digimarc is known for revolutionizing the design and photography industry by providing a way for creative professionals to [...]
Eric_Determined / Eric Silverstein's insight:

Here is a perfect example how technology can enhance the customer experience through traditional media.

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Marie Josselin's curator insight, November 22, 2013 5:59 AM

this might be a technology useful in business life: alterning between paper version reports and digital ones is realy hard, wouldn't it be useful for  employees to be able to just take a picture and access the digital version?  A report could have layers: a condensed version in paper form, because scribbling abd doodling are roots of ccreativity, but also an online formwhen with a simple click on a feature you would have more informations, a way to interract and give your imput about the paper report (too often a goood idea or feedback one can have while reading a repor  is lost because you don´t think to share it) this is such a simple thing but it would make people win a lot of time. And maybe some ideas in the way.