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New Customer - Passenger Experience
Everyone are now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Latest venture - mobile social engagement
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25 Trends That Will Create Disruption & Opportunity

25 Trends That Will Create Disruption & Opportunity | New Customer - Passenger Experience |
No matter what industry you’re in, your company can’t survive without technology. From smart phones and tablets to mobile apps and cloud-based technology, there’s a plethora of technological advancements not only to keep track of, but also to profit from. To stay competitive, your organization needs to anticipate the most significant technology trends that are shaping your business and changing your customer, and then develop innovative ways to use them to your advantage, both inside and outside
Eric_Determined / Eric Silverstein's insight:

"Ask yourself if you should be the disruptor rather than the disrupted"

Which of the 25 areas raised will generate the greatest opportunity for your business?

On the Marketing side: Gamification, Socialization & Personalization

Share your thoughts.

No comment yet.
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2015 - A Decisive Year For #Mobile Leaders

2015 - A Decisive Year For #Mobile Leaders | New Customer - Passenger Experience |
Mobile reached a tipping point in 2014 as it solidified its position as one of the most disruptive technologies for businesses in decades. Not since the advent of the Internet has a technology forced businesses to rethink completely how they win, serve, and retain customers.
Eric_Determined / Eric Silverstein's insight:
"@Forrester believes that, in the future, the new competitive battleground will be the mobile moment. Why? Consumers expect to engage with brands to get any information or service they desire immediately and in context. Today, 18% of US online consumers have this expectation, while 30% are in the midst of a transition to this mobile mind shift. This revolution is taking place quickly across the globe: Forrester forecasts that 42% of the total population globally will own a smartphone by the end of 2015."
Do you have a clear mobile strategy on how you intend to win, service and retain customers?
Does your business look at Mobile as just another channel?
With a growing focus on the #wearable market and #IoT, make sure your future is Mobile ready!
If you are looking for a solution to better engage your customers within your mobile environment, reach out, I have the perfect new startup client for you.
Sue Walsh's curator insight, November 17, 2014 6:09 PM

I think the mobile moment is well and truly upon us. How do we start all thinking (for services and systems) with the customer at the centre and a mobile device in their hand ... rather than making it an add-on to our current systems and services?

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Wearables will interact with IoT to create new experiences!

Wearables will interact with IoT to create new experiences! | New Customer - Passenger Experience |
The Apple Watch release in early 2015 will set the stage for wider enterprise adoption of wearables. Are you ready?
Eric_Determined / Eric Silverstein's insight:

JP Gownder @Forrester provides key insight into what we should expect across new #wearables:

1) Access

2) Navigation

3) Payments

Apple should help with greater exposure, but new companies such as @Nymiband and others are looking to carve out a share of the new customer experiences these devices will offer.

Which functionality would you like to have on your future wearable?

Roberto Nocera's curator insight, October 15, 2014 4:26 PM

preparing the next tech wave about wearables.  New frontier for the customer experience #cxm #wearable #customerexperience #iot

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5 #Tech #Trends - Good things ahead!

5 #Tech #Trends - Good things ahead! | New Customer - Passenger Experience |
Every year brings plenty of hype around the promise of what new technical advancements and capabilities can bring to organizations trying to transform their businesses. There are also plenty of things that never quite live up to the promised hype. Let’s take a look at what to expect in 2014. Topic: Social Business.
Eric_Determined / Eric Silverstein's insight:

#BYOD to BYOC and BYOA or the impact of #IoT, #Data, #Mobile

All elements that should lead to a better #customer #experience.

Share your thoughts.

Ángeles Mirón Martín's curator insight, February 23, 2014 1:22 PM

What is coming this year in  #tech? 

Sue Walsh's curator insight, March 1, 2014 5:29 PM

These trends are on the money !

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10 world-changing trends - get ready!

10 world-changing trends - get ready! | New Customer - Passenger Experience |
Futurist Erica Orange dishes on what's coming next, and how entrepreneurs can prepare for it
Eric_Determined / Eric Silverstein's insight:

Key insight shared in this @Inc article.

The one thing we are certainly short of supply is #Time

The importance of #gamification for positive #engagement

Important lessons for you to incorporate within your business model and company #culture.

Are you ready?

Darcy Bevelacqua's curator insight, February 9, 12:08 PM

It's a new world involvng virtual reality, time pressure and rapidly chaning environments. Interesting ideas worth a quick read. 

Bharat Employment's curator insight, February 11, 1:26 AM

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Top 10 Strategic Predictions for 2015 and Beyond #GartnerSYM

Top 10 Strategic Predictions for 2015 and Beyond #GartnerSYM | New Customer - Passenger Experience |
Gartner’s Symposium/ITxpo 2014 in Orlando, Fla. is in full swing — and the Twitter stream is abuzz with snippets and quotes from keynotes and sessions focusing on a digital first world, business units as technology startups, the rise of smart machines and digital humanism – all feeding the event’s theme around digital business. This morning Microsoft CEO Satya Nadella seemed to captivate the audience during a packed keynote. He emphasized that the company wants to excel a Topic: Digital Marketing.
Eric_Determined / Eric Silverstein's insight:

“Digital Business is Driving ‘Big Change,’” Gartner’s list makes it clear that, for businesses to survive in the digital world, they need to invest in #customer #experience and predictive analytics.

What other trend do you foresee?

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Everyone focuses on #Mobile, but instead you should focus on Mobility!

Everyone focuses on #Mobile, but instead you should focus on Mobility! | New Customer - Passenger Experience |
“There’s a big acceleration of millennials expecting content on demand and optimized for any device,” pointed out research guru Jason Dorsey, who specializes in Gen Y. “It would be naïve to say that TV doesn’t reach them, but when looking at how they take in entertainment and information via mobile devices, TV is not where it is at.”
ESPN, which dominates so much of DVR-proof live sports programming, appears on the winning side, however. This past April, the cable net revealed that the majority of consumers of its digital video content tuned in via smartphones and tablets, reaching a peak of 57 percent in August. As a result, ESPN is working to enhance high-def mobile viewing to service consumers and advertisers.
Eric_Determined / Eric Silverstein's insight:

While this article focuses on Advertising across #Mobile platforms, #data clearly shows that the focus should be on overall mobility instead. Do you agree?

Consumers will want access to whatever they want, across any platform, wherever they are and whenever they want.

For this reason, you need to make sure you can deliver a positive #customer #experience at every touch point of your customer #journey.

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What is #IoT - a $5 to $7 Trillion question!?

What is #IoT - a $5 to $7 Trillion question!? | New Customer - Passenger Experience |
The Internet of Things isn't just a buzzword -- it’s a thing and it’s here to stay. So what exactly is the Internet of Things and why should you care? Topic: Internet of Things.
Eric_Determined / Eric Silverstein's insight:

As businesses focus on delivering the best #customer #experience, get ready for the Internet of Things. 

Kimberly highlights key opportunities as you plan ahead.

Share your thoughts on the  Internet of Things?

Roland Alston's curator insight, January 31, 2014 11:46 AM

Talk about  the connected generation. Experts say that by 2020, 50 billion devices will be connected to the Internet, and that within five years, the aerage home will have everything from light bulbs to washing machines connected to the web.