New Customer - Passenger Experience
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New Customer - Passenger Experience
Everyone is now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Representing new ventures in mobile and social engagement - Connect with me via LinkedIn: https://www.linkedin.com/in/eric-silverstein-931521
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Tech Trends 2016

Tech Trends 2016 | New Customer - Passenger Experience | Scoop.it
With the start of a new year, the exciting question is: What technology trends will radically transform businesses in 2016 and beyond? At frog we help our clients digitally transform their businesses by identifying emerging technologies and realizing their potential. Here are 15 technology trends driving companies to reinvent themselves.
Eric_Determined / Eric Silverstein's insight:

@FrogDesign share 15 technology trends that will radically transform businesses in 2016 & beyond?


Which one do you see having the biggest impact?


RT @TomFGoodwin

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basil60's curator insight, December 20, 2015 11:23 PM

You'll need to stop and engage as you read this - stopping to think how it might impact on your classroom, or what possibilities these developments might mean somewhere down the track.

Worth a look !!

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@IBM reveals its top 5 innovation predictions for the next 5 years

@IBM reveals its top 5 innovation predictions for the next 5 years | New Customer - Passenger Experience | Scoop.it
IBM's predictions all involve big data and using computing to glean intelligence from vast systems. We discuss them with IBM's research boss.
Eric_Determined / Eric Silverstein's insight:

Ok, the poster image maybe goes a little far, but as you will see below, it is all about enhancing the customer experience through advance in technologies and #data.


In a nutshell, IBM says:


– The classroom will learn you.


– Buying local will beat online.


– Doctors will use your DNA to keep you well.


– A digital guardian will protect you online.


– The city will help you live in it.


Great insight, what are your thoughts?


Any other major trend you'd like to see in the next 5 years?



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Jean-Marc Bellot's curator insight, December 18, 2013 10:11 AM

Des prévisions qui vont à contre-courant du "tout technologique" dans lequel nous semblons nous jeter à corps perdus, dans un acte de "Schadenfreude" collectif que je ne comprends pas.

Hugo Loyola's curator insight, December 18, 2013 11:43 AM

Now, this would be innovation.

Arielle Monnerot-Dumaine's curator insight, January 28, 2014 6:19 AM

A lire absloment pour ne pas nous tromper de combat !

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"S-E-R-V-I-C-E" is the key to better content

"S-E-R-V-I-C-E" is the key to better content | New Customer - Passenger Experience | Scoop.it
Though content marketing is hardly a new idea (Michelin introduced its now-famous guide to help early motorists find their way back in 1900!), the ascent o
Eric_Determined / Eric Silverstein's insight:

Good content should be a  "S-E-R-V-I-C-E",  it should be:


1. Sharable

2. Educational

3. Relevant

4. Vivacious

5. Integrated across teams and channels

6. Connecting

7. Employee-driven


"If Gen Z isn't sharing your brand, you don't exist" - Do you agree?


Key insight from Drew Neisser through interviews with Charlie Breit, Patti Girardi, Amy Weisenbach, Gretchen Tibbits, Patrick Bernardi and Steven Handmaker.

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