New Customer - Passenger Experience
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New Customer - Passenger Experience
Everyone is now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Representing new ventures in entertainment, mobile and social engagement - Connect with me via LinkedIn: https://www.linkedin.com/in/eric-silverstein-931521
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Consumers want Internet of Everything #IoE!?

Consumers want Internet of Everything #IoE!? | New Customer - Passenger Experience | Scoop.it
Eric_Determined / Eric Silverstein's insight:

"The fifth annual @CiscoServices retail survey found that most shoppers want #innovations that improve convenience and efficiency, extending beyond #personalization into hyper-relevance.


When asked to identify primary areas for in store #retail improvements, 39% of consumers identified the process of selecting and purchasing goods - for example, having the products they want in stock and an efficient checkout process. By contrast, 13% chose a more #personalized shopping #experience."


What are your thoughts on the above?

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Bharat Employment's curator insight, January 16, 2015 11:50 PM
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Roberto Nocera's curator insight, January 26, 2015 8:20 AM

Internet of Things is changing shopping behavior #iot #connecteddevices #customerexperience

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What do customers really want? The top five most important things revealed | CustomerThink

What do customers really want? The top five most important things revealed | CustomerThink | New Customer - Passenger Experience | Scoop.it
Eric_Determined / Eric Silverstein's insight:

Ian's research asks the key questions all organizations should address:

 

Are you good value for money?


Do you deliver ‘great’ customer service?


Are you reliable?


Are you easy to do business with? 


how does your own organisation measure up?


All these deliverable impact your overall #Customer #Experience, which in return impact your bottomline.

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Martine Coutu's curator insight, November 11, 2013 12:04 PM

Offrez-vous de la valeur? Un service à la clientèle hors pair? Votre parole est d'or? Tout dans les règles de l'art? Est-ce facile de faire affaire avec vous?

Eric_Determined / Eric Silverstein's comment, November 11, 2013 9:22 PM
Thanks Vimal and Martine for your input and comments. This article just validates some of the big points which businesses need to address.
Dr Gutierrez's curator insight, November 16, 2013 1:17 PM

 

Educational consumers expect the same.