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New Customer - Passenger Experience
Everyone are now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined
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#Branding by Guy Kawasaki

In the real world, you don’t have infinite resources; you don’t have a perfect product; and you don’t sell to a growing market without competition. You’re al...
Eric_Determined / Eric Silverstein's insight:

"Brands are built on what people are saying about you, not what you are saying about yourself!"

What are your thoughts on the above statement?

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Half a Million $$$ Worth of #Customer #Experience

Half a Million $$$ Worth of #Customer #Experience | New Customer - Passenger Experience |
Today's guest post is by James Lawther. He uses an awesome guitar design as an example of how listening to customers can lead to great experiences and return on investment!
Eric_Determined / Eric Silverstein's insight:

Great story with great words of wisdom:

"If you listen to what your customers have to say - and then act on their advice - your business might just become legendary as well."

Why is it so difficult for some companies to understand what it takes to deliver the right customer experience?

veronique aboghe's curator insight, January 18, 6:06 AM

Another interesting post via cx jouney that is reinforcing what I keep saying :the best asset you have to develop is your ability to listen, observe , understand customers views.And then if you are able to ease their pains or meet their request by designing the happy experiences they expect  to them this will be paramount Listening is the threshold to customer experience. Open your ears , listen  with the intention of doing what is right for your customers.

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#UX - The strength of a #brand #loyalty begins with how your product makes people feel

#UX - The strength of a #brand #loyalty begins with how your product makes people feel | New Customer - Passenger Experience |
Jay Samit, chairman of Realty Mogul: In the digital age, user experience is arguably the most important face of your brand.  Very few of your customers will ever meet the dedicated members of your team that engineered and created your product, but all will interact with your UX.  The strength of brand loyalty begins with how your product makes people feel...
Eric_Determined / Eric Silverstein's insight:

Jay shares 3 key factors to #UX, with great examples from @Google, @Nike:

- The interface must communicate the values of the product, not just its features. 

- Your UX must make the experience fun and rewarding. 

- UX design must reflect the brand image. 

By leveraging each consumer interaction to improve your UX, companies can channel their #data into insights for great UX.  Design is how you make your first impression with your consumers.  Make sure it is a lasting one!

Share your thoughts on Jay's insights.

Julian Poulter's curator insight, February 18, 8:58 AM

my comment Marketing Measured.'s comment, February 18, 10:24 AM
Where did that image come from? I didn't see it on the article. I'd love to see a larger version of it.
Eric_Determined / Eric Silverstein's comment, February 18, 10:28 AM
Hi, the Source of image:
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Top 10 business lessons of 2013 @FastCompany

Top 10 business lessons of 2013 @FastCompany | New Customer - Passenger Experience |
Fast Company inspires a new breed of innovative and creative thought leaders who are actively inventing the future of business.
Eric_Determined / Eric Silverstein's insight:

There is always great value in engaging successful businesses, and their founders, to share their #experiences.

Hope you will find some valuable lessons.

Which ones do you like?

Will you implement any changes with your business?

I like the idea of taking your staff for an afternoon break and "recharge".

Article was first shared by:

Tammy Brown

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