New Customer - Passenger Experience
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New Customer - Passenger Experience
Everyone is now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Representing new ventures in mobile and social engagement - Connect with me via LinkedIn: https://www.linkedin.com/in/eric-silverstein-931521
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CXM vs CSM vs CRM....

CXM vs CSM vs CRM.... | New Customer - Passenger Experience | Scoop.it
Eric_Determined / Eric Silverstein's insight:

The importance of Customer Success Management to nurture customer relationships, reward loyalty and earn advocacy.


How do you see it playing out?


Bob shares great insight.

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Rescooped by Eric_Determined / Eric Silverstein from Mobile Customer Experience Management
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8 ways to maximize your #Mobile #Experience!

8 ways to maximize your #Mobile #Experience! | New Customer - Passenger Experience | Scoop.it

In the past, companies only had to worry about providing an experience to their customers in their stores, but today, due to the rise of technology, this is no longer the case. As our society continues to adapt to the technological advances and the massive amount of customers using smart phones, tablets, laptops and desktop computers, businesses are also having to adapt to the way they provide their same customer experience, but on a mobile platform. Here are 8 tips that could help your company create a successful mobile platform experience:




Via Russ Merz, Ph.D.
Eric_Determined / Eric Silverstein's insight:

Point 7 is so true: The best customer support is no support at all


The best #customer #experience is a frictionless experience.


Any other points you would add that is critical to the mobile experience?

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Russ Merz, Ph.D.'s curator insight, December 22, 2013 4:11 PM

A useful set of guidelines for delivering a user-friendly #mobileexperience to customers.

Ali Anani's curator insight, December 24, 2013 12:16 AM

One change creates new changes and needs