New Customer - Passenger Experience
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New Customer - Passenger Experience
Everyone is now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Representing new ventures in mobile and social engagement - Connect with me via LinkedIn: https://www.linkedin.com/in/eric-silverstein-931521
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Leading the Way in a Digital World

Leading the Way in a Digital World | New Customer - Passenger Experience | Scoop.it
Imagine a world where mainstay brand names are no longer the measure of financial success. Think of those companies that you never thought could falter. Now realize that more than 40% of the companies...
Eric_Determined / Eric Silverstein's insight:

“Today’s successful companies are those fueled by the changing nature of technology and how it is used. They understand that they, and their entire industry, are not immune to disruption – so they embrace change.

 

Embracing a digital strategy is about reinventing your business, from business models to business processes to how people work.

 

More than 40% of the companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010.”

 

While this article may highlight SAP’s latest solution, it does come down to one key word: “simplify”

 

Remove pain points across the entire organization, make it easier for your customers to connect, engage and access your services and products. This will enable you to nurture a lasting relationship with your customers and employees, all having a direct impact to your bottomline.

 

What percentage of Fortune 500 companies from 2010 you anticipate will no longer be in that category in 2020?

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Change can no longer be controlled - you need to ride it!

Change can no longer be controlled - you need to ride it! | New Customer - Passenger Experience | Scoop.it
Many companies change management approach attempts to control change. But change can no longer be controlled - So what is the way forward - Torben Rick
Eric_Determined / Eric Silverstein's insight:

Torben Rick @Torbenrick shares a great #infographic highlighting 5 key trends.


What are your thoughts?


Where do you see the greatest opportunity or challenge for your business?

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Efficienarta's curator insight, March 24, 2014 4:30 AM

My strong sense is that enterprises need to change continuously to improve current products and raise their agility to sense and respond to new opportunities - really get continuous changing their DNA. I have recently published a short book with these two theme plus managing stakeholders. http://www.amazon.co.uk/Strattomics-practical-business-strategies-tactics/dp/1495243818/ref=sr_1_1?s=books&ie=UTF8&qid=1395395069&sr=1-1&keywords=Strattomics

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20 Ways To Cultivate Self-Love - Leads to success!

http://simpleselfconfidence. Here are 20 ways to cultivate self-love and improve your self-confidence.
Eric_Determined / Eric Silverstein's insight:

A nice way to end the week, which one is your favorite?

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