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New Customer - Passenger Experience
Everyone are now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined
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The Apple #CustExp...

The Apple #CustExp... | New Customer - Passenger Experience | Scoop.it
It's about designing a great business
Apple full of smart people — they’re not dumb enough to ignore the competition. They have a strategy that allows them
Eric_Determined / Eric Silverstein's insight:

"While Android and Microsoft gleefully point out that Apple’s products are now taking features that those competitors have already had in their comparable products for some time, the thing that they don’t ‘get’ is that features aren’t the game — the overall customer experience is."


Do you agree with the above statement?

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Steve Jobs: You have to start with the customer experience and work backwards to the technology

Steve Jobs: You have to start with the customer experience and work backwards to the technology | New Customer - Passenger Experience | Scoop.it
I love this video of Steve Jobs from 1997, answering a hard question in an open and honest way. This is what I want to see more of from all our technology companies.
Eric_Determined / Eric Silverstein's insight:

Back in 1997 Steve Jobs understood then the importance of the #customer #experience

 

Acknowledging the importance of all employees, their engagement and continuous support. The same can be said about customers. Embracing their complaints and fix any issues in order to deliver the right experience.

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The Big Difference Between Good And Bad #Mobile Shopping...

The Big Difference Between Good And Bad #Mobile Shopping... | New Customer - Passenger Experience | Scoop.it
A small number of companies really get mobile shopping and what sets them apart from their competitors is the choice of operating system, Apple v Android. No prizes for guessing which one comes out on top but what about the margins?
Eric_Determined / Eric Silverstein's insight:

Mobile is playing a critical role for brands looking to enhance their #customer #experience and improve their bottom line!


"App developers need to be more creative in devising apps that are more customized. There is no point assuming that average users will graduate to advanced users unless Apps become better focused on narrower channels of need."


Now as to why IOS results are stronger than Android, is it:


Because Apple’s overall lead in user-experience?


Because Apple users are more affluent?


Share your thoughts.

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