Every time your front line responder(s) need to check with a manager about how to word something, you have failed to truly embrace the real-time nature of modern customer relations.
Via Martin Hombre Hormiga
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Rescooped by Thomas Faltin from Social media and Marketing Spyglass Measurement and Analytics onto Digital-News on Scoop.it today |
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Via Martin Hombre Hormiga
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Beth Kanter wrote a very complete and interesting piece in NTEN's latest edition of their quarterly journal for non-profit leaders. You have to download the journal but it's worth it and it's free (you just need to register).
Jan Gordon: I agree with Guillaume, Beth Kanter knows what she's talking about and her article is definitely worth reading.
Guillaume Decugis wrote this commentary:
"It's been fascinating for me to see how non-profits seem to embrace Social Media in general and Content Curation in particular - Beth of course being a key advocate in that move.
The broader take-away that I see for those of us in all sorts of organizations, as independant professionals or SMB-owners is the validation it brings to the model. When tightly-budgeted NPO's embrace a practice as a group, you can bet they're not wasting their scarce resources on a hype. They have to be efficient and as Beth puts it in the article: "Putting content curation into practice is part art form, part science, but mostly about daily practice. You don’t need to do it for hours, but 20 minutes every day will help you develop and hone the skills."
This is precisely where we see the opportunity with curation for professionals: building up a good practice that fits with one's daily routine and that -as Beth puts it - brings great "unexpected benefits".
Selected by gdecugis and Jan Gordon covering "Content Curation, Social Business and Beyond"
Read full article here: [http://tinyurl.com/75ucphe] Via gdecugis, janlgordon, Tom George 
janlgordon's comment,
June 14, 2012 10:09 AM
Thank you Beth Kanter for the mention and for an amazing article, it's greatly appreciated!
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Robin Good: From 500 B.C. to July 2012, here is a short and quite skippy selection of key dates in the evolution of the word curation. A good idea but running a bit short in terms of execution.
Full timeline: http://www.digiday.com/etc/buzzword-tracker-evolution-of-curation/ Via Robin Good Delete the scoop?
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Robin Good: "Would you like to join a select group of designers from around the world to curate what you would consider fonts from our Monotype collection for use in editorial publishing?"
This is what James Fooks-Bale, from Monotype (the largest type foundry out there) initially wrote to Mario Garcia. The email went out also to several other designers around the world, who were all invited to participate in curating a set of type collections to inspire and help designers re-discover what fonts and typefaces to use for their next project.
"The unique challenge of this project was developing type palettes.
Each set of type families had to make sense for the hypothetical publications we proposed.
But the families in each palette also had to complement each other: in finish, attitude, or historical reference.
It was not about selecting interesting typefaces, but choosing those that could work as part of a system..."
Monotype calls these curated sets of typographic faces "collections" and it describes their function and meaning as: "The Monotype Collections are a series of personal font selections curated from the Monotype library by leading figures in the print and digital design worlds.
Each one takes a theme that corresponds to real-life briefs or trends, such as Heritage, Publishing, Branding or Web Fonts, and all fonts selected by our curators are available to license from Monotype.
...
The sheer volume of font options now available to designers and creative directors can be daunting and time-consuming to explore, leading designers to settle for tried-and-trusted go-to fonts.
The purpose of the collections is to widen their palette, and offer a range of entry points to the Monotype library, which contains thousands of fonts covering every application, and has its origins in the late 19th century.
The Collections contrast contemporary alternatives and reveal hidden gems from the archives, and invite designers to delve deeper."
This is a great example of how curation can be used to market, inspire and help great artists discover and re-discover tools they may have not been using for a while.
Fascinating. Innovative. Inspiring. 9/10
Full story + samples from all curated sets: http://www.garciamedia.com/blog/articles/the_page_is_the_stage_curating_a_monotype_type_collection
Via Robin Good Delete the scoop?
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Robin Good: Clipix is a Pinterest-like clipping and collection app which allows you to capture images and content from any web page and to organize it in custom visual boards.
Other key features include a "Price Drop Alert" which emails you when the price of one of the commercial products you have clipped drops and "...For example you might have a multiboard that you call “Recipe Ideas” and inside you’d have 3 clipboards: Baking Recipes, Soup Recipes, and Health Recipes.
The easiest way to create a multiboard is by dragging one clipboard from the icon in the lower right-hand corner into another clipboard."
Video promo: http://youtu.be/4heBUKnDb-w
FAQ: http://www.clipix.com/FAQs.aspx
Try it out now: http://www.clipix.com/
Via Robin Good 
's comment, July 15, 2012 3:22 AM
Sounds cool, if only Pinterest didn't exist already (or zillions of other similar websites for that matter). thanks for curating and sharing though.
Robin Good's comment,
July 15, 2012 3:26 AM
Thank you Lelapin. The world is beautiful because it is varied. Pinterest will soon lose its "mojo" to many of these more specialized clones, which will provide more immediate value to those specifically interested in that specific area or application. I may be wrong but this is what I expect to happen.
Moreen Torpy's curator insight,
December 20, 2012 4:56 PM
Here's a new take on Pinterest, but it looks like personal use only. Delete the scoop?
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