New Leadership
51
The Changing Face of Modern Leadership
Curated by Roger Francis
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Rescooped by Roger Francis from Serving and Leadership onto New Leadership
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The Secret Ingredient of Brilliant Leaders and Managers

The Secret Ingredient of Brilliant Leaders and Managers | New Leadership | Scoop.it

I have only come across a handful of brilliant leaders and managers in my working career.

 

The ingredient these people shared was, they were intrinsically drawn to “doing the right thing”. The “right thing” for these leaders and managers wasn’t always popular. The act of choosing for them was sometimes personally agonising, but they still made those decisions.

 

When questioned, many leaders and managers know what “doing the right thing” is, but quite often,  mysteriously,  they just don’t make that decision.  Thus, opportunities are lost, credibility is questioned and results are lower than expected.


Via donhornsby
donhornsby's curator insight, December 29, 2012 4:40 PM

(From the Article): When leaders and managers don’t understand how to manage difference whether it is psychological, cultural, or an equality issue, or are more concerned about speedy outcomes at the expense of the people they employ, then there is a danger unhelpful decisions will be made.

Pedro Barbosa's curator insight, December 30, 2012 4:58 AM

Intuition

 

Pedro Barbosa | www.pbarbosa.comwww.harvardtrends.com

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Rescooped by Roger Francis from Business Improvement
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Customer Retention Strategies For Growth

Customer Retention Strategies For Growth | New Leadership | Scoop.it

Growing your business, requires not only strong attention to customer acquisition, but must also see you focus on retaining your existing customers for as long as possible.

 

To succeed in maintaining high levels of customer retension, your business needs to create a range of customer retention strategies, and effectively practice these at all times.

 

This good article, suggests that it is critical that you implement effective customer retention strategies to keep your customers, and it shares 10 extremely cost-effective ideas to help you achieve this objective.


Via Daniel Watson
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