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The Changing Face of Modern Leadership
Curated by Roger Francis
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Improve Customer Relationships Through Acts Of Kindness In 2013 - Forbes

Improve Customer Relationships Through Acts Of Kindness In 2013 - Forbes | New Leadership | Scoop.it
Find out how businesses can improve customer relationships by encouraging acts of kindness. Then make 2013 the year to encourage acts of kindness throughout the world.
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The Power of Conversational Leadership — HBS Working Knowledge

The Power of Conversational Leadership — HBS Working Knowledge | New Leadership | Scoop.it

"In many cases you have an executive team that's so sure about company strategy, but then you go inside the organization and find that nobody else has a clue,"


A strategic conversation based on 4 elements:

Intimacy is about leadership. Interactivity is about channels. Inclusion is about content. Intentionality is about goals, vision, and the strategy of getting things done.


Via Sabrina Murphy, Roy Sheneman, PhD, AlGonzalezinfo
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