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Improve Customer Relationships Through Acts Of Kindness In 2013 - Forbes

Improve Customer Relationships Through Acts Of Kindness In 2013 - Forbes | New Leadership | Scoop.it
Find out how businesses can improve customer relationships by encouraging acts of kindness. Then make 2013 the year to encourage acts of kindness throughout the world.
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New Leadership
The Changing Face of Modern Leadership
Curated by Roger Francis
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Leadership is helping make the network smarter | #ServantLEADERship

Leadership is helping make the network smarter | #ServantLEADERship | New Leadership | Scoop.it
Organizations face more complexity in the type of work they do, the problems they face, and the markets they interact with. This is due to increasing connections between everyone and everything. To deal with this complexity, organizations should loosen hierarchies and strengthen networks. This challenges command and control management as well as the concept that those in leadership positions are special. Leadership in networks is an emergent property.

In networks, everyone can be a contributor within a transparent environment. Effective networks are diverse and open. Anyone can lead in a network, if there are willing followers. Those who have consensus to lead have to actively listen and make sense of what is happening. They are in service to the network, to help keep it resilient through transparency, diversity of ideas, and openness. Servant leaders help to set the context around them and build consensus around emergent practices.

Traditional management and planning models strive for order and use periodic change management to deal with complexity and chaos. But complexity is becoming the more common state in the network era. This means shifting the focus from analyzing situations, to making constant experiments and learning from them.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=listening

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=LeaderShip

 


Via Gust MEES, steve batchelder
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Gust MEES's curator insight, October 19, 5:31 PM
Organizations face more complexity in the type of work they do, the problems they face, and the markets they interact with. This is due to increasing connections between everyone and everything. To deal with this complexity, organizations should loosen hierarchies and strengthen networks. This challenges command and control management as well as the concept that those in leadership positions are special. Leadership in networks is an emergent property.

In networks, everyone can be a contributor within a transparent environment. Effective networks are diverse and open. Anyone can lead in a network, if there are willing followers. Those who have consensus to lead have to actively listen and make sense of what is happening. They are in service to the network, to help keep it resilient through transparency, diversity of ideas, and openness. Servant leaders help to set the context around them and build consensus around emergent practices.

Traditional management and planning models strive for order and use periodic change management to deal with complexity and chaos. But complexity is becoming the more common state in the network era. This means shifting the focus from analyzing situations, to making constant experiments and learning from them.

 

Learn more / En savoir plus / Mehr erfahren:

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=listening

 

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=LeaderShip

 

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3 Unlikely Things Leaders Should Say To Encourage Team Innovation (And Why It's Important)

3 Unlikely Things Leaders Should Say To Encourage Team Innovation (And Why It's Important) | New Leadership | Scoop.it
Jaws will drop. Eyebrows will raise. And that's exactly what you want.

Via Marc Wachtfogel, Ph.D.
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Ivon Prefontaine, PhD's curator insight, October 14, 2:11 PM
The third one is not putting quantity ahead of quality. It is about coming up with ideas when a group is stuck. From there, the group can move to quality.
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To Be a Great Leader, You Have to Learn How to Delegate Well

To Be a Great Leader, You Have to Learn How to Delegate Well | New Leadership | Scoop.it
Focus on the big picture, not just the execution.

Via JLAndrianarisoa
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Five Leaders Forged in Crisis, and What We Can Learn From Them

Five Leaders Forged in Crisis, and What We Can Learn From Them | New Leadership | Scoop.it
Business historian Nancy Koehn outlines the leadership skills of five people forged in crisis: Abraham Lincoln, Ernest Shackleton, Frederick Douglass, Dietrich Bonhoeffer, and Rachel Carson.

Via Anita, Roy Sheneman, PhD
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Anita's curator insight, October 9, 5:44 PM
Very interesting perspective and usable insights.
shilpi24's curator insight, October 10, 1:37 AM
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shilpi24's curator insight, October 10, 1:38 AM
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The Powerful Influence of Purpose on Your Organization’s Performance

The Powerful Influence of Purpose on Your Organization’s Performance | New Leadership | Scoop.it
Purpose is not a defined set of issues, a collection of goals or metrics, or something of interest only to a select set of stakeholders…
– Indra Nooyi, PepsiCo’s Chairman and CEO

Instead, Nooyi advocates that purpose is an enabler of performance. It’s a way of doing business that betters the organization, its people, and customers. It’s this mutual benefit that makes purpose so powerful and relevant—it’s a win-win-win.
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Naturally Selected? Clues about Leadership from the Animal World  

Naturally Selected? Clues about Leadership from the Animal World   | New Leadership | Scoop.it

When thinking of a “successful executive”, we often use the description of an “alpha”, most of the time a male one, too. In this article, Professor van Vugt shares interesting leadership clues and patterns from the animal world which are undeniably useful to human leadership. From dominance-prestige orientation, leader benefits, to gender comparisons, we are asked, “Would you rather be led by an alpha male, a queen bee, or a wise elephant?”

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How Leaders Turn Strategy Into Results 

How Leaders Turn Strategy Into Results  | New Leadership | Scoop.it
How can leaders translate strategic complexity into simple and flexible guidelines that get results?

Via Marc Wachtfogel, Ph.D.
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Are you a leader or a manager?

Are you a leader or a manager? | New Leadership | Scoop.it

The title of this article sounds like a trick question – it would seem the answer should be “leader”. But have you ever thought about what a manager does? Managers set up the systems that allow the organisation to run smoothly and efficiently. They ensure budgets are followed, timelines are met, and employees are trained and engaged. Without managers, an organisation could not function properly. Of course there are bureaucratic and obstructive managers, just as there are abusive and destructive leaders, but in most organisations they are in the minority. Managers, therefore, are just as valuable to organisations as leaders are.

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How To Enable Follow-Through  

How To Enable Follow-Through   | New Leadership | Scoop.it

How do you keep a team together when things get tough?  How do you help your team persevere?

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The case for just-in-time leadership

The case for just-in-time leadership | New Leadership | Scoop.it
Do you wake up each morning hell-bent on making someone at work miserable? Do you intentionally ignore people or purposely avoid giving them what they need to succeed? Are you totally oblivious to the affect your leadership has on those you lead? Sit in on one of my courses on self leadership and you might be surprised how many employees are convinced you do.

Via donhornsby
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donhornsby's curator insight, September 29, 9:51 AM
Your leadership is crucial to your people’s success, but it’s only one side of the leadership coin. The other side of the coin is self-leadership. These days of disruption and uncertainty demand developing new just-in-time strategies. Those strategies depend on successfully developing the proactive self-leadership skills and self-reliance of your individual contributors
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21 Seeds of Trust – If You Don’t Sow It, You Can’t Grow It!

21 Seeds of Trust – If You Don’t Sow It, You Can’t Grow It! | New Leadership | Scoop.it

Building trust in the workplace is much like growing plants in a garden; you have to sow the seeds. If you don’t sow it, you can’t grow it.

It doesn’t matter how rich the soil is in your garden, how much sunlight it receives, or how often you water, if you don’t sow the seeds, you won’t have any plants. In your relationships at work, it doesn’t matter how educated you are, how much money you make, or how successful you are (by whatever standard you want to apply), if you don’t sow the seeds of trust then it won’t develop in your relationships.

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David Stapleton's curator insight, September 28, 12:58 PM
This could be your ah ha moment
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EQ Is Massively More Important Than IQ for Leaders. Here's Why

EQ Is Massively More Important Than IQ for Leaders. Here's Why | New Leadership | Scoop.it
What does a leader need more of, IQ or EQ? Here's why EQ is massively more important for your success.

Via Marc Wachtfogel, Ph.D.
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donhornsby's curator insight, September 27, 10:26 AM
In order to be a leader, you must utilize both your intelligence (IQ) and your emotional intelligence (EQ). With your emotional intelligence -- really focus on being ultra-perceptive of situations, employees' attitudes, and their own approach to interaction. By keeping these three concepts in mind every day in the trenches, your reward is an unobstructed perspective of your company that can lead to productivity, strength, and longevity.
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Why middle managers matter more than ever

Why middle managers matter more than ever | New Leadership | Scoop.it

Sandwiched between the board and the workers, middle managers are often derided from both sides, but they deserve better.

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How to make mergers and acquisitions work - a review of the research evidence  

How to make mergers and acquisitions work - a review of the research evidence   | New Leadership | Scoop.it

Mergers and acquisitions are often seen as a desirable method of growing a business. However, many mergers and acquisitions fail to meet their desired outcomes and have in a number of cases resulted in disastrous consequences for the organisations concerned. As organisations grow and become more complex, mergers and acquisitions also become trickier to navigate. 

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Leadership in innovation needs innovation in leadership by Ron Ritter

Leadership in innovation needs innovation in leadership by Ron Ritter | New Leadership | Scoop.it
By Ron Ritter

Via Tom D'Amico (@TDOttawa)
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High-Performing Teams Need Psychological Safety. Here’s How to Create It

High-Performing Teams Need Psychological Safety. Here’s How to Create It | New Leadership | Scoop.it
Five ways to build trust.

Via Richard Andrews
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Ron McIntyre's curator insight, October 12, 12:15 PM

What do you think?

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How to Become a Great Leader

How to Become a Great Leader | New Leadership | Scoop.it
Leadership qualities can be learned no matter what your personality may be. Here are 20 principles to inspire you to embrace the leader within.

Via Rami Kantari
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Welcome to the new age of leadership development. Here's what you need to know.

Welcome to the new age of leadership development. Here's what you need to know. | New Leadership | Scoop.it

Only the most mutton-headed business leader has failed to realise that we live in a new, extraordinary, disruptive era – a digital age where new technologies, mindsets, and working cultures emerge at dazzling speed. But what of leadership training? Are the models adopted by many companies and organisations still working along traditional lines, and if so – why?

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Quiz: 'Are You a Natural-Born Leader?' Measure Your Leadership Ability in 4 Questions.

Quiz: 'Are You a Natural-Born Leader?' Measure Your Leadership Ability in 4 Questions. | New Leadership | Scoop.it
Your leadership strength boils down to these four behaviors.

Via Marc Wachtfogel, Ph.D.
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Manage Your Stress by Monitoring Your Body’s Reactions to It

Manage Your Stress by Monitoring Your Body’s Reactions to It | New Leadership | Scoop.it

Leaders sometimes check in with everyone but themselves.

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The Impact of Technology on Leadership  

The Impact of Technology on Leadership   | New Leadership | Scoop.it

The way we connect with each other, how we conduct our daily affairs and how we do business. At a high management level, technology can be one of the most useful tools to help you become a better leader. There is no question about it: technology is the driving force behind the new style of leadership – a leadership which embraces change, learning, communication and diversity.

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Abel Linares's curator insight, October 7, 12:01 PM
There is no question about it: technology is the driving force behind the new style of leadership – a leadership which embraces change, learning, communication and diversity. The most successful leaders at a worldwide level are those who understood just how much technology can aid them in managing people, building teams and keeping track of work across all channels and in any location of the world. The new business world is made up of connected devices, artificial intelligence, and secure cloud business solutions which enable teams to work together more efficiently than ever and empower companies to expand their reach towards new markets across the globe.
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The 7 Subtle Signs of “Woke” Leadership  

The 7 Subtle Signs of “Woke” Leadership   | New Leadership | Scoop.it

Imagine the amazing world of work if our leaders miraculously woke up and became intensely attuned and stood up to questionable events around them.The concept of “woke” was introduced in a song nearly a decade ago and gained prominence within the Black Lives Matter movement. In this context, “woke” describes keenly attuned leadership that questions the surroundings – especially when disorder and unfairness are present. Employees applaud and appreciate when their leaders wake up to the world around them. “Woke” leaders who take action based on an enlightened perspective would significantly change the workplace for the better.

What does “woke” leadership look like?  These are the subtle signs.

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Bouncing Back: Taking Care of Your Team After a Company Crisis

Bouncing Back: Taking Care of Your Team After a Company Crisis | New Leadership | Scoop.it

Your employees depend on you to lead them through a challenging time -- here's how to lead effectively following a company-wide red alert.


Via donhornsby
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donhornsby's curator insight, September 29, 10:00 AM
When a major issue occurs at your company, it's a true test of leadership. Will you kick into action, or will you allow the stress of the situation to get the best of you? The bottom line is this: A company crisis is when your employees need you most. They need to know that you care, that you truly believe that everything will be okay and that they can depend on you.
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Liberate Your Team with Clearer Processes

Liberate Your Team with Clearer Processes | New Leadership | Scoop.it

Ask the members of any team if they want to institute better processes, and be prepared for them to roll their eyes. “‘Better processes’ means ‘more bureaucracy,’” someone will mutter. But ask that same team how much they enjoy doing projects the hard way — duplicating efforts, scrambling to meet deadlines when someone drops the ball, or bearing the brunt of customer fury — and you can expect the floodgates to open.

 

Why do people love to hate “process” but rail against disorganization? It is because most people associate processes with checklists, forms, and rules — the overseer breathing down their necks. Not surprisingly, leaders wanting to foster innovation and creativity are reluctant to institute such rigid controls and procedures.


Via The Learning Factor
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The Learning Factor's curator insight, September 26, 6:56 PM

How the right type of structure frees your employees from rework and hassles.

Ian Berry's curator insight, September 27, 9:36 PM
Love the point about how processes can enable flow. Processes along with procedures, practices, policies and system created by or in collaboration with the people who do the work is the new management
Pierre Mahieu's curator insight, September 28, 9:26 AM
Process INOO
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One on One Meeting Questions Great Managers Ask Their Teams

One on One Meeting Questions Great Managers Ask Their Teams | New Leadership | Scoop.it
One on one meetings are a cornerstone to any effective manager <-> team member relationship from small startups to giant companies. What you talk about, and the one on one meeting questions you ask, make all the difference in the performance of your team.
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donhornsby's curator insight, September 27, 10:15 AM
Okay, so what do I ask to build rapport and trust? The short answer is to be human! Find out what’s important to them and what their interests are. Start by getting to know them and then revisit asking about the things they care about in future one on one meetings.
Andrea Ross's curator insight, September 29, 5:51 AM

I'm a big fan of one-on-ones as it allows some quality time with your staff both professionally and personally. It gives you the opportunity to bounce ideas and continue to build rapport & trust.  If as a manager you feel you just can't squeeze that in then it's probably time to re-look at your diary as this needs to be a top priority. If you don't they'll find someone else that will. Happy Friday all.

Ian Berry's curator insight, September 29, 6:53 PM
A lot of great wisdom about the great questions to ask