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Improve Customer Relationships Through Acts Of Kindness In 2013 - Forbes

Improve Customer Relationships Through Acts Of Kindness In 2013 - Forbes | New Leadership | Scoop.it
Find out how businesses can improve customer relationships by encouraging acts of kindness. Then make 2013 the year to encourage acts of kindness throughout the world.
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New Leadership
The Changing Face of Modern Leadership
Curated by Roger Francis
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What's Your Be Be Do? | Switch and Shift

What's Your Be Be Do? | Switch and Shift | New Leadership | Scoop.it

You know those BS statements you see wherever you go? The stupid mission statements, lame values statements, and epically unimpressive purpose statements on posters all over your company walls? The really long ones with the convoluted sentences that were clearly written by a committee, each member of which had his own turf to defend? The ones that even your CEO can’t recite without reading off a teleprompter?

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The 5 Worst Employee Engagement Strategies Ever!

The 5 Worst Employee Engagement Strategies Ever! | New Leadership | Scoop.it

Via Ian Brownhill, Jean-Philippe D'HALLUIN
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Ian Brownhill's curator insight, July 8, 7:01 AM

The five examples given by Gareth Cartman made me cringe with embarressment! Great examples of how to shoot yourself in the foot if you don't think through your strategy.

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Great Teams Start With Trust

Great Teams Start With Trust | New Leadership | Scoop.it
The key to getting the most out of your team’s productivity is their trust in you as a leader. All great teams start with trust.
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Kimberley Richardson's curator insight, July 8, 5:26 AM

"Trust is the hardest thing to establish and the easiest thing to break." 

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4 Things Leaders Get Wrong About Creativity

Design theory and branding professor Natalie Nixon says the reason we don't see more creativity in business is that most leaders don't have any idea what it is.
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What Do We Mean By New Leadership?

What Do We Mean By New Leadership? | New Leadership | Scoop.it

I am a great fan of curation and use Scoop-it on a regular basis to bring together and publish articles and blogs on key areas of interest. One of my curates is called “New Leadership” and a couple of weeks ago one of my Twitter followers asked me what I meant by that. It was a fair question and following the death last year of Margaret Thatcher, it was one which got me thinking about the way that our concept of leadership has changed over the last couple of decades.

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donhornsby's curator insight, July 7, 5:37 AM

A great article from Roger Francis. 

 

(From the article): Finally, I think that people’s expectations have changed dramatically over the last 30 years. The global skills shortage, means that companies can no longer pay lip service to the hackneyed saying “Our people are our most important resource”. Talent retention and development at all levels are now a critical component of any decent strategic plan and this generation of workers will not accept the old, directional styles of leadership. They expect to be consulted and involved in decision-making and empowered to take genuine responsibility – not just simply given a job of work to do. Moreover, if they don’t get what they want, they simply leave. Loyalty is no longer a given.

Ivon Prefontaine's curator insight, July 7, 7:14 AM

Leadership and leader are nouns. Leading is a verb suggesting a process.

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Enablement is For Companies, Engagement is For Couples.

Enablement is For Companies, Engagement is For Couples. | New Leadership | Scoop.it
You must have both high engagement and high enablement to be able to consistently create personalized, authentic and friendly interactions.
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Before You Can Lead Others, You Must First Lead Yourself

Before You Can Lead Others, You Must First Lead Yourself | New Leadership | Scoop.it
The often ignored problem with teams is those leading the teams have not learned how to lead themselves first before leading others.
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Leading a Team into the Battlefield, Could You?

Leading a Team into the Battlefield, Could You? | New Leadership | Scoop.it
Leading on the battlefield requires frontline leadership, both officers and soldiers to be team players, selfless, agile, decisive, quick and courageous.
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10 Traits Business Owners Need to Succeed

10 Traits Business Owners Need to Succeed | New Leadership | Scoop.it

I am constantly asked the question, “What does it take to get ahead?” Sure you have to work hard, but there are a lot of other factors.

 

Investor’s Business Daily identified 10 traits for turning your dreams into reality. Here they are with my take on each, plus a few bonus thoughts.


Via Daniel Watson, donhornsby
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Jeanne Omlor's curator insight, July 4, 6:39 PM

It's good to be reminded of this again and again!

Venkatesh Balakumar's curator insight, July 5, 2:30 AM

Additionally, regular exercises definitely  add to keep up these ten habits 

Jean-Guy Frenette's curator insight, July 5, 7:58 PM

PDGMan

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That Whiny Complaining Customer? She's Actually A Gift From The Gods

That Whiny Complaining Customer? She's Actually A Gift From The Gods | New Leadership | Scoop.it
Is a customer with four complaints in a row a whiner-- or your best source of customer service expert information: the one person focus group that will tell you what's going wrong in your customer experience?
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Why social tools and collaboration are key to your business

Why social tools and collaboration are key to your business | New Leadership | Scoop.it

As the shift to an information-based economy has taken over much of the world's workforce, it follows that the tools people use to work should evolve accordingly.

Digital ways of working now takes over two thirds of the working day, demonstrating a shift in how people work. As businesses continue to adapt to changing habits, they must ensure that workplace productivity and effective collaboration keep pace.

A recent report from Forrester predicted that tablet use will triple to 905 million devices for work and personal use globally by 2017, pointing to the reality of a growing mobile workforce.

Many employees are now anytime, anywhere workers and the geographic nature of work has changed, with one third of all American and European countries working together from disparate environments.

 


Via David Hain
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David Hain's curator insight, July 5, 1:12 AM

Lou Orfanos, Vice President of Products at LogMeIn, discusses the importance of implementing the right social tools to facilitate collaboration in the digital workplace.

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Teach the Key Ingredients for Leadership Success

Teach the Key Ingredients for Leadership Success | New Leadership | Scoop.it
There’s a major disconnect between what companies look for in their top performers and best leaders, and what students learn in school. Why don’t we better align these skill sets? For instance, among educators there is lots of talk these days about “grit”: the tenacity to focus on working toward a goal despite obstacles and... Read more »

Via Anne Leong, Wise Leader™
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Tom Hood's curator insight, July 4, 5:54 AM

Having just finished our fifth class of Leadership Academy for our emerging CPA leaders, this article resonated  with me. While the notion of EQ as a critical leadership quality is on point, I think it must be in the context of how leadership is changing in this hyper-connected, rapidly changing world. When we asked our emerging leaders to compare and contrast leadership across the ages, they identified the common traits we all know - vision, communication, passion, and authority. Yet when looking at the current state, they added words like collaborative, transparent, more communication,.

 

These skills include the ability to engage and inspire followers to a shared vision and action. The other critical piece is to 'know themselves' in a way they can be that authentic leader with their own unique style rather than trying to fit some standard leadership model that forces them to change. We do this with Strengths-Finders and Values to help them become self-aware.

 

Thus I see the idea of EQ to include specific group dynamics, collaboration, listening, and making your thinking visible to others. These skills can be taught and developed and we are seeing emerging leaders  able to apply these as they grow into the kind of future leaders we will need.

Robin Martin's curator insight, July 4, 10:51 AM

Absolutely...however, students need to have the "grit'" and tenacity to survive as well as to thrive in this world. Some, if not most, of us Boomers learned this during our lifetimes, most likely the "hard way," so to speak.

 

Just being able to focus in the digital world for younger people (mainly younger children) has to be a challenge in itself! While the digital age is perfect for them to learn as quickly as their brains are moving, somewhere there has to be a delicate "balance" to keep them grounded. 

 

Yes, we do need to align the skill sets needed to survive and become great leaders with what we're teaching young children. I predict an education overhaul in the very near future! 

Marisol Araya Fonseca's curator insight, July 5, 9:28 AM

Bring the real life to the classroom to shorten the gab between the classroom and their future lives outside the classroom.

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The Employee Trinity: Engaged, Happy and Motivated

The Employee Trinity: Engaged, Happy and Motivated | New Leadership | Scoop.it

Leaders are often looking for ways to increase the efficiency of their workforce. By engaging them enthusiastically, logically and collectively, employee productivity can be attained. However true that is, this was the first time any company had ever mentioned my happiness and employee greatness in the same sentence

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The taboo of discussing pay – a good or bad thing?

The taboo of discussing pay – a good or bad thing? | New Leadership | Scoop.it
Is it time to start being more open about our salaries?
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4 Ways Leaders Can Create a Candid Culture

4 Ways Leaders Can Create a Candid Culture | New Leadership | Scoop.it

When leaders want to create an open culture where people are willing to speak up and challenge one another, they often start by listening. This is a good instinct. But listening with your ears will only take you so far. You also need to demonstrate with words that you truly want people to raise risky issues.

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Traits That Contribute to Powerful Leadership

Traits That Contribute to Powerful Leadership | New Leadership | Scoop.it
I was asked recently to speak at a business conference where I took the opportunity to talk about leadership traits and I wanted to share them here with you
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Leading Teams to Peak Performance - 5 Steps

Leading Teams to Peak Performance - 5 Steps | New Leadership | Scoop.it
Leading teams that achieve peak performance have a common purpose, vision and goals so people can derive meaning, motivation and fulfilment from their work.
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donhornsby's curator insight, July 7, 5:42 AM

(From the article): The foundation of leading teams is trust. To that extent leaders of leading teams are authentic and real, no masks, no politics. They connect personally with the team members and create opportunities for them to get to know each other informally also. Creating common shared experiences and fostering collaboration continues to build the level of trust in the team.

 

Accountability and reliability solidifies the trust. No double standards. The leader must be a shining example of that. They must always keep their promises and do what they say they are going to do. People are much more likely to bring their best to work when they trust their leader.

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The Secret of Effective Motivation - The New York Times Sunday Review

The Secret of Effective Motivation - The New York Times Sunday Review | New Leadership | Scoop.it

"THERE are two kinds of motive for engaging in any activity: internal and instrumental. If a scientist conducts research because she wants to discover important facts about the world, that’s an internal motive, since discovering facts is inherently related to the activity of research. If she conducts research because she wants to achieve scholarly renown, that’s an instrumental motive, since the relation between fame and research is not so inherent. Often, people have both internal and instrumental motives for doing what they do."


Via John Evans, Lynnette Van Dyke
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Using wellbeing as an engagement tool

Using wellbeing as an engagement tool | New Leadership | Scoop.it

Managing a hospitality business worth £80 million, I know only too well the importance of staff engagement. My philosophy is that to get the very best service for my clients and consumers, as well as my P&L, engagement is paramount.

 

Having recently been reaccredited for Investors in People (IIP), I was looking for something that would take us to the next level, complement our incentive schemes and employee initiatives, and drive up our Employee Net Promoter Score (ENPS). 

 

 

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Leading the Unwilling

Leading the Unwilling | New Leadership | Scoop.it

It can be exhausting to feel that you are dragging your people behind you as if they were dead weight.  Their lack of enthusiasm or the fact that they are unwilling to make a sincere effort to move in the direction you’ve identified as important may be a danger sign you need to address.

 

It is no fun to catch yourself nagging your people to do what you need them to in order for team expectations to be met.  Leadership should be a process of encouraging and supporting your people and supporting their growth and efforts.

 

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3 ‘C’s of Good Leadership for Teams

3 ‘C’s of Good Leadership for Teams | New Leadership | Scoop.it
By offering clarity, clear instructions and showing confidence in my teams abilities their productivity was maintained at a time of great uncertainty.
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Minimising the downsides of change

Minimising the downsides of change | New Leadership | Scoop.it

Anyone who’s ever tried to create change will have – at some point – reached for the headache tablets. The truth is, creating change in any organisation can be difficult and trying at times. Staff may be reluctant and people can feel insecure and exposed. Change never happens overnight so these feelings stretch on and on, especially where it seems to be done in compartments: Process change; structural change; culture change.  

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Is Fear Of Change Holding Us Back?

Is Fear Of Change Holding Us Back? | New Leadership | Scoop.it
Why do we put off change that is good for us? Our survey of business services procurement in the UK revealed some troubling findings that paint a different picture.

Via the Change Samurai, David Hain
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Our Definitions Of Leadership Are Mostly Wrong - InformationWeek

Our Definitions Of Leadership Are Mostly Wrong - InformationWeek | New Leadership | Scoop.it

We don't have enough strong leaders. No wonder. We can't even define the term.

 

Business technology sites such as this one have long exhorted CIOs to take on a bigger leadership role in their companies. It's a capital idea except for one problem: No one seems to know what the heck leadership is.

There are more leadership quotes, definitions, and explanations than there are strong leaders. Before we settle on a good one, let's examine why so many of them are wrong in the first place.


Via David Hain
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David Hain's curator insight, July 4, 12:00 AM

What' your favourite definition of leadership?

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Social Leadership: Crossing Boundaries

Social Leadership: Crossing Boundaries | New Leadership | Scoop.it

Our lives today weave between formal and social spaces, no longer defined by the four walls of the office or a clear distinction between technologies and communities. Social Leadership is a style suited to the Social Age: it’s about building reputation that leads into authority.

 


Via Kenneth Mikkelsen
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David Hain's curator insight, July 4, 2:52 AM

#SocialCapital or #RelationshipCapital builds networked communities through technology, but only when underpinned by trustful behaviours. PS: @julianstodd a #mustfollow!!

Gary Bamford's curator insight, July 4, 5:29 AM

Leadership Jim but not as we know it ...

Ivon Prefontaine's curator insight, July 4, 9:56 AM

Leading should occur on the boundaries (eco-tones) in organization. Anthony Bryk and others suggested the role of School leadership was to work on the boundaries between School and community rather than micro-managing what went on in School. That almost sounds like John Dewey.