With the exponential increase in the complexity of global business, managers and leaders must remain adept at addressing both routine and non-routine challenges.
Modern management theory and practice have all but conquered what it takes to address routine challenges successfully. Unfortunately, the strategies and thinking that are so successful for meeting routine, well-defined challenges do not seem to have the same predictable success rate when applied to non-routine, adaptive challenges. Some interventions work some of the time, but not all of the time and certainly not across industries or in all situations. At best, we are left to the cumulative efforts of several interventions that, when applied together, produce some incremental improvement (for example, incentive systems, inspirational talks, new policies, reorganizations).
Via Vicki Kossoff @ The Learning Factor