Practical Networked Leadership Skills
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Management Be Nimble - NYTimes.com

Management Be Nimble - NYTimes.com | Practical Networked Leadership Skills | Scoop.it
Beth Kanter's insight:

The Hazards of Email

Bring up the subject of workplace email during conversations with C.E.O.’s, and the mood often shifts. Email is a hot-button issue, and clearly a source of endless frustration.

The problem, of course, is that for all the obvious benefits of email in speeding communication, it is also a dangerous trap. Emails are too easily misinterpreted, with often-disastrous consequences for the culture of an organization, because they can damage whatever connective tissue exists between colleagues. Yet the allure of email is powerful, and people fall repeatedly into the same trap, thinking that email is the best way to accomplish a lot of work in a short time.

Many C.E.O.’s are perceptive observers of the hazards of email, and they establish a variety of rules in their companies to discourage its use and encourage people to talk instead.

“If there’s a conflict and you need to resolve it, you cannot really do it in an email because people don’t know tone,” said Nancy Aossey, chief executive of the International Medical Corps. “They don’t know expression. Even if they like you and they know you, they might not know if you were irritated or joking in an email. There are things we can say in conversation that you can’t say in email because people don’t know tone and expression.

“People change when they talk in person about a problem, not because they chicken out, but because they have the benefit of seeing the person, seeing their reaction, and getting a sense of the person. But arguing over email is about having the last word. It plays into something very dangerous in human behavior. You want to have the last word, and nothing brings that out more than email because you can sit there and hit ‘send,’ and then it just kind of ratchets up and you don’t have the benefit of knowing the tone.”

By talking over the phone or in person, you’ll not only avoid dangerous misunderstandings, but you’ll also develop relationships and a sense of trust with colleagues — essential ingredients in fostering the kind of high-performing culture that drives innovation.

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Marc Kneepkens's curator insight, January 5, 2014 9:35 PM

Excellent views on how to align people in companies to get focused and treat each other with respect.

The viewpoint of Beth Kanter on email is worthwhile reading too. Email is truly an issue because it is so bland, not only emails in the workplace but also in any kind of human interaction. It's so easy to misinterpret a few words since we ususally project our own images and emotions into the situation. Isn't that why 'emoticons' were invented?

Great article and comment.

Practical Networked Leadership Skills
The soft skills you need to lead and succeed in a networked world.  This includes:   professional learning network, content curation for self-directed learning and professional development, professional learning networks, personal branding, training your attention, self-care and management, managing up and down.
Curated by Beth Kanter
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How Embracing Employee Advocacy Helps Your Career and Your Company

How Embracing Employee Advocacy Helps Your Career and Your Company | Practical Networked Leadership Skills | Scoop.it
Reasons why you need to be the person to take control of employee advocacy at your organization and how it can benefit your career.
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socialrank.com

SocialRank helps you find your best followers, most valuable followers, and most engaged followers on Twitter
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How to Turn Employees into Social Media Advocates

How to Turn Employees into Social Media Advocates | Practical Networked Leadership Skills | Scoop.it
How can you encourage employees to become brand advocates on social media? We explain.
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How Nokia Turns Employees Into Brand Ambassadors

How Nokia Turns Employees Into Brand Ambassadors | Practical Networked Leadership Skills | Scoop.it
How does technology giant Nokia encourage its people to become ambassadors online?
Beth Kanter's insight:

tips on employee brand ambassador strategy

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Need Sample Social Media Policies? Here Are 7 to Inspire Yours

Need Sample Social Media Policies? Here Are 7 to Inspire Yours | Practical Networked Leadership Skills | Scoop.it
A social media policy shouldn’t just focus on making sure your team doesn’t mess up. It can actually encourage your team to be more involved.
Beth Kanter's insight:

Examples of recent social media policies -- who owns the account.

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Job Hunting? Why You Need a Strong Online Footprint - Knowledge@Wharton

Job Hunting? Why You Need a Strong Online Footprint - Knowledge@Wharton | Practical Networked Leadership Skills | Scoop.it
It’s not enough that a Google search by a hiring manager turns up nothing negative in your past. These days, the strength of your digital imprint may be the difference between getting a job interview or a rejection e-mail.
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Welcome to the Age of Work/Life Integration

According to Reppler, 91 percent of employers use social media during the recruitment process, so it’s probably safe to say that social recruiting is no longer a trend — it’s a fact of life.
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A New Caption That Works for Every 'New Yorker' Cartoon

A New Caption That Works for Every 'New Yorker' Cartoon | Practical Networked Leadership Skills | Scoop.it
And it's not "Christ, what an asshole."
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Productivity Experts Share Their 10 Best Tips for A Morning Routine Makeover

Productivity Experts Share Their 10 Best Tips for A Morning Routine Makeover | Practical Networked Leadership Skills | Scoop.it
There is no one-size-fits-all solution to getting the most out of the first hours of the day, so we found 10 solutions to choose from.
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Meetings: The Good, the Bad and the Ugly

Meetings: The Good, the Bad and the Ugly | Practical Networked Leadership Skills | Scoop.it
Meetings are one of the most universally despised conventions of work life. But it's not meetings that are the culprit -- it's ineffective meetings.
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MIT study shines light on how serendipitous exchanges on Twitter fuel innovation | Game-Changer

MIT study shines light on how serendipitous exchanges on Twitter fuel innovation | Game-Changer | Practical Networked Leadership Skills | Scoop.it
MIT conducted a study to find out if Twitter makes employees more innovative. They found that there’s a link between the diversity in people’s Twitter networks & the quality of their ideas
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What We Can Learn from These 5 Genius Personal Brands (Part I)

What We Can Learn from These 5 Genius Personal Brands (Part I) | Practical Networked Leadership Skills | Scoop.it
There are many professionals who use branded content to develop their own brand and give them a leg up on the competition. Here are five examples.
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Here’s How Social Marketing Techniques Can Be Used For Social Good

Here’s How Social Marketing Techniques Can Be Used For Social Good | Practical Networked Leadership Skills | Scoop.it
Social marketing is more than just product awareness or brand building. For many companies, such as Heifer International, social marketing actually helps people all over the world.
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The Great Big List of Twitter Lists, Ideas, and Tools

The Great Big List of Twitter Lists, Ideas, and Tools | Practical Networked Leadership Skills | Scoop.it
I love lists.  When I was a kid I hated them – mostly because I would make them and then lose them before I could actually cross anything off.  But as an adult (and thanks to great tools like Asana), I’m very good at making lists of everything, and crossing them off. But there are […]
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Ready to launch a brand ambassador campaign? Read this first.

Ready to launch a brand ambassador campaign? Read this first. | Practical Networked Leadership Skills | Scoop.it
Search for “employee brand ambassador” and you’ll find pages of articles hailing employees as the key to reaching new audiences, to developing an authentic, trusted voice, and to showing the world an inside view of the amazing work your organization is doing. Nokia, Adobe, and NPR are amongst some of the big names that have successfully tapped into the energy of their staff and, in the process, have driven revenue, bolstered recruitment efforts, and positively engaged new online communities. An employee brand ambassador campaign can sound like a dream come true for a nonprofit hoping to increase its online presence or grow its mailing lists on a shoe string budget. But before your organization starts dreaming too big, here’s a basic checklist you should run through before crafting recommended tweets for your employees.
1. Establish goals first.
Knowing what you’re hoping to accomplish will help direct your overall strategy and how you’ll message the program to your staff. Organizations should consider creating SMART goals to begin to develop a framework and timeline for measuring success.
2. Assess what you have in place.
Your employees should be building off of and contributing to what exists already, so as their followers gain interest in your organization, there is up-to-date engaging content that supports your goals. For example, if your organization is trying to cultivate new volunteers, make sure the volunteering section of your website is visible and polished.
3. Know your voice.
Employees should be encouraged to share content in a way that feels genuine to them, however, understanding the tone, look and online identity of your organization will help them assess what’s an appropriate post.
4. Gauge employee morale.
Employees need to be happy with the direction of your organization and the way that they are treated in order to become genuine brand ambassadors. Times of instability, low morale, or cultural shifts may be poor times to launch brand ambassador campaigns or trainings, particularly if your goals are externally oriented as opposed to using the campaign as a tool to improve employee engagement.
5. Understand what it takes.
Just like any social media effort, building brand ambassadors will take time, will require time, and likely encounter bumps in the road. Results will not happen overnight and it will require staff time to create social media policies and training as well as to monitor, maintain, and contribute to the program. There are also likely be mistakes along the way.
Sarah Mahran is the Human Resources Manager at New York City Bike Share, which operates NYC's Citi Bike system. She was a student of Big Duck's VP, Farra Trompeter, this past summer in her "Online Engagement Strategy – Leveraging the Web and Social Media for Good" course at The New School for Public Engagement.
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How to Cultivate Online Brand Ambassadors | SXSW 2016 Event Schedule

How to Cultivate Online Brand Ambassadors | SXSW 2016 Event Schedule | Practical Networked Leadership Skills | Scoop.it
Astronauts! Peace Corps Volunteers! Diplomats! Learn how some of America's most recognized brands nurture their staff and audiences, and convert them into advocates for th
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Ebooks & Resources

Ebooks & Resources | Practical Networked Leadership Skills | Scoop.it
Guides, plans, and other resources on the topics of social selling, employee advocacy, brand ambassadors, employee engagement, and more.
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12 Handy Tips for Running Better Remote Meetings

12 Handy Tips for Running Better Remote Meetings | Practical Networked Leadership Skills | Scoop.it

emoteLearn fresh tips to help run more effective and productive remote meetings.

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The 16 Best Meeting Scheduler Apps and Tools

The 16 Best Meeting Scheduler Apps and Tools | Practical Networked Leadership Skills | Scoop.it
There are few tasks in the professional life as tedious as scheduling meetings. Finding a time that works for everyone can be a losing battle of long email strings and accidental double-bookings.
Scheduling a meeting time shouldn't be hard. Fortunately, there are dozens of online meeting scheduler apps available ...
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How to Encourage Employees to Share Your Content on LinkedIn

How to Encourage Employees to Share Your Content on LinkedIn | Practical Networked Leadership Skills | Scoop.it
Are your employees on LinkedIn? In this articles, you'll learn how to help your employees share your content on LinkedIn.
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The New Necessity for Leadership Success

The New Necessity for Leadership Success | Practical Networked Leadership Skills | Scoop.it
There is no secret to success, but some qualities and behaviors make success more likely. 25 qualities and behaviors that make success more likely: Intelligence. Authenticity. Talent. Sociability a...
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The Most Impactful Leaders You’ve Never Heard Of (SSIR)

The Most Impactful Leaders You’ve Never Heard Of (SSIR) | Practical Networked Leadership Skills | Scoop.it
Website-Magazine-Events-Webinars. Informing & inspiring millions of social change leaders at nonprofits, businesses, & governments around the world.*
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Can the 50-Minute Phone Rule Change Your Life?

Can the 50-Minute Phone Rule Change Your Life? | Practical Networked Leadership Skills | Scoop.it
I knew my iPhone and I needed some space when I started spooning it at bedtime.
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