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The Network Navigator

The Network Navigator | Network Leadership | Scoop.it
The power of a networked world is shifting the emphasis of work from expertise to navigation. Are you ready to move from expert to network navigator?


From Expert to Navigator - a financial services example


Research into perceptions of an advice relationships in financial services consistently often comes up with a common theme. Usually, the financial services organisation is keen to build a trusted relationship with the client as an advisor and to demonstrate its depth of expertise in the advice process. 


However, these goals are rarely what the client is looking to achieve. The client is often more interested in building a relationship with someone who is responsive to their needs and who can to help them navigate the complexity to find their own answers. The complexity the client needs to navigate is not just the financial decisions; it includes the organisations own advice and service processes. In times of complexity, uncertainty & change, clients are reluctant to be dependant on someone else’s expertise. They want control. They want to be guided across the map of choices and find an easier way through the process.


The Network Navigator


Networks and the increasing pace of change that they bring about are having a similar disruption for the traditional model of expertise-based advice.


Relying on a proprietary stock of knowledge is no longer enough to justify an advice proposition. Knowledge is increasingly a flow. Stocks of knowledge are out of date too quickly as the network learns more faster by sharing.  If clients want access to stocks of knowledge, they can find the information themselves (& access a greater diversity of insight and experience) if they are prepared to put in the time and effort.  Doing that work for them on an outsourcing basis is a low value task.


The challenge of a networked era is no longer gathering a stock of knowledge. The challenge is leverage rapid flights of knowledge and guiding others through networked knowledge creation. The skills that rise to the fore are no those of hoarding a stock of knowledge. The skills are those of being able to connect people, share capability and create new knowledge together.


The 8 Skills of a Network Navigator


A network navigator does not need to know the answer. They do not even need to know the whole way to the solution. They need to be able to lead others, to leverage the knowledge of the network and to find a way forward in collaboration to create new value: 



Setting a course: In a complex world often the purposes, goals and questions are as unclear as the answers. Helping people clarify their objectives and questions before and during their engagement with the network is a critical role that the network navigator can play.


Seeing the big picture map: Navigators are people who can hold the network system in view and manage the micro detail to guide people forward.  A navigator creates new value with an understanding the broader map and new & better paths that others may not have considered.


Make new connections: Increasing the density of networks can be critical to creating new knowledge and value from network interactions.  Bridging weakly connected groups is another role that navigators can play to realise new insights and value.


Recruiting a crew and local pilots:  Building community matters in new network ways of working.  Community takes connection to a deeper and more trusted level and begins to accelerate learning and change.  Network navigators know how to recruit crew to their travelling community and add local pilots as they need to learn faster in new parts of the network.


Translating strange cultures: Connecting diverse groups often means that there are differences of context, language and culture to be bridged before conversations can create new knowledge. Network navigators have the skills to understand and share diverse inputs.


Logging the journey: A network navigator works out loud to record their journey and let others contribute and benefit from the record.  A network navigator nows there are many others seeking the same answers or looking for better paths forward and makes that possible by sharing their work and inviting others to contribute.


Weathering storms & avoid shoals: Journeys through networks are not linear and often unpredictable.  The navigator has the experience and the confidence to see others through the storms and to sustain others in their journeys. Most importantly, when the storm is darkest, they have the passion to keep pushing and keep experimenting.


Navigating where there is no map: Network navigators need to be able to embrace uncertainty and ambiguity.  They need to be able to lead others forward to learning even if it is dark and there be monsters.




Acknowledgements:  This post is in large part inspired by conversations with a wide range of participants that occurred during John Hagel’s recent visit to Melbourne for the Doing Something Good dinner and Centre for the Edge workshops that I attended.  It is also informed by ongoing conversations about new networked ways of working among all members of Change Agents Worldwide.  
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Building An Organization Around Teamwork And Autonomy

Building An Organization Around Teamwork And Autonomy | Network Leadership | Scoop.it
Embedded on every team is a coach. The coach’s role is critical in the success of the team. Our coaches provide a plethora of critical functions to their respective teams. They provide lightweight frameworks that support self-organizing teams and contain built-in continuous improvement mechanisms. They mentor individuals, alleviate team dysfunction and facilitate team and individual interactions. They help members of their team focus on introspection and thus allow them to repeat successes and learn from mistakes. 
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Random Acts Of Leadership™ | The Coaching Habit – An Interview with Michael Bungay Stanier

Random Acts Of Leadership™ | The Coaching Habit – An Interview with Michael Bungay Stanier | Network Leadership | Scoop.it
The word “coaching” seems to be used a lot these days. Yet do we really know what “coaching” means or have a shared understanding of what it is?

Michael has a very powerful way of explaining just what coaching is, not as a profession, but rather as a critical skill in leading others. He shows us simple ways to get started in being more coach-like in your leadership.


“Stay curious just a little bit longer and get into action just a little bit slower.”

In our conversation, he offers simple ways to be more “coach-like” in our everyday conversations with others. He suggests it’s okay for you to not have all the answers, even when people come to you for advice.  In fact, Michael shows us how, by developing the coaching habit, you can empower others far more than if you give them your answers.

Via David Hain, Bobby Dillard
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David Hain's curator insight, June 14, 5:08 AM

You don't need to be a coach to ask better questions and listen more deeply to the answers!

Ron McIntyre's curator insight, June 15, 5:41 AM

Coaching is a mindset and attitude, not a role or job description.  It is also a calling not a job.

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What is Conflict Coaching?

What is Conflict Coaching? | Network Leadership | Scoop.it
Conflict Coaching has emerged in recent years as a way of supporting individuals with their responses to some form of unresolved conflict, communication challenge or relationship difficulty, whether at work or in the family or community.

Via Steve Krogull, Mark E. Deschaine, PhD
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How to Show Empathy

Listen. Listening is one of the most effective ways you can demonstrate empathy to other people. When you are practicing active listening, you are listening with purpose.[1] You aren't fiddling about on your phone, or thinking about what you're going to make for dinner tonight, you're really taking in what the other person is saying.


If you're listening to someone and you get distracted by thinking about dinner or whatever it is you want to say next in the conversation, bring yourself back to the present by saying "I was just thinking about ___(last thing you remember them saying)__ and I was wondering if you could repeat what you just said so that I don't miss anything."


Look the speaker in the eye (don't stare, but try to maintain eye contact), and sit facing the person. Don't let your gaze drift all over the place, because it will look as though you aren't paying attention and that you don't care what this person has to say.
Active listening requires three things.[2] First, paraphrase what the person said to show that you understood the content.

 


Via Edwin Rutsch
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Ivon Prefontaine, PhD's curator insight, May 29, 1:11 PM
The article is indepth. It focuses on being attentive, being present, and being mindful to the other person. It also speaks about imagining what it might be like to be in the other person's situation.

Teachers can play a role by modeling these skills.
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How To Be A World-Class Mentor To Others – The Mission

How To Be A World-Class Mentor To Others – The Mission | Network Leadership | Scoop.it
Becoming successful in your own right is one thing; where the real fulfillment starts to come from is when you can use your skills to help someone else achieve their dreams. Through helping someone…

Via Ivon Prefontaine, PhD
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Ivon Prefontaine, PhD's curator insight, May 22, 1:57 PM
Mentoring and coaching is helping someone find their path. Quite often, it is asking questions that allow the other to explore. It takes time.
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At Phi Beta Kappa ceremony, a call to empathy

At Phi Beta Kappa ceremony, a call to empathy | Network Leadership | Scoop.it
In her speech, titled “How Technology Makes Us Forget What We Know About Life,” the social scientist and author of “Reclaiming Conversation” implored students to learn from her mistake — to slow down, embrace solitude, and, most important, to not shy from the hard work true empathy demands.

“My message today goes beyond a generational challenge to do better than we did — to recognize what is difficult and call it what it is. It extends to a challenge we all face together, every day. We all have to live in our technological world, but remember what we know about life. Life teaches that presence matters. People respond to commitment and deliberateness. When you put away your phone to have a conversation, that’s the decision that counts: People care about your offer of attention.

 

Empathy is built on such little gestures, the ones that communicate that you don’t know what someone else has to say but that you want to learn.”

 


Via Edwin Rutsch
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Ivon Prefontaine, PhD's curator insight, May 25, 1:20 PM
I have heard Sherry Turkle present twice. Her message is an important one in today's world wtih digital tools and social media at our finger tips. Being present and mindful of others is the first essential step in reclaiming conversation and empathy. As she noted, empathy is hard work.

For teachers, the hard work begins with recalling we were once students who wanted our voices heard and to be listened to. This is not something that can be done via social media and digital tools.
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Why Men Don’t Want the Jobs Done Mostly by Women

Why Men Don’t Want the Jobs Done Mostly by Women | Network Leadership | Scoop.it
When men take so-called pink-collar jobs, they have more job security but they also feel stigmatized.
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Barriers to Funder Collaboration and the Will to Overcome Them (SSIR)

Barriers to Funder Collaboration and the Will to Overcome Them (SSIR) | Network Leadership | Scoop.it
Foundation leaders know the social sector needs more and better collaboration for impact, but four barriers often get in the way.
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A working class manifesto for the post-industrial era

A working class manifesto for the post-industrial era | Network Leadership | Scoop.it
Today, more and more scholars see organizations as being more analogous to complex networks. There, it is not about predictions and controlled outcomes, but about uncertainty, perpetual co-creation and fundamental interdependence. Their claim is that we should study links and interactions. Many aspects of our social and economic world would start to look completely different from this complex network perspective.
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5 Simple Steps to Reclaiming Your Weekend

5 Simple Steps to Reclaiming Your Weekend | Network Leadership | Scoop.it
Ever get to Sunday night and find yourself feeling even more stressed and exhausted than you did mid-week? Download our 5 step guide to help reclaim your weekends.
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Making Decisions in Meetings

What does your leadership team need to know to run good decision making meetings? We'll teach you the science, business frameworks, and facilitation tips.
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Toward Love, Healing, Resilience & Alignment: The Inner Work of Social Transformation & Justice

Toward Love, Healing, Resilience & Alignment: The Inner Work of Social Transformation & Justice | Network Leadership | Scoop.it
Just as a flight attendant instructs passengers to put on their own oxygen mask before assisting others, nonprofit professionals and volunteers need to pay attention to our own physical, emotional, and psychological needs in order to be effective in serving others.
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What is Empathy? | SkillsYouNeed

What is Empathy? | SkillsYouNeed | Network Leadership | Scoop.it
Learn more about empathy, being aware of the feelings and emotions of others, and experiencing them for ourselves through the power of imagination.

 

Empathy is, at its simplest, awareness of the feelings and emotions of other people. It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

 

Empathy goes far beyond sympathy, which might be considered ‘feeling for’ someone. Empathy, instead, is ‘feeling with’ that person, through the use of imagination.




Via Edwin Rutsch
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Want a Simpler, Less Stressful Life? Make These 10 Small Changes

Want a Simpler, Less Stressful Life? Make These 10 Small Changes | Network Leadership | Scoop.it
Crowdsourced wisdom on how to clear the mental and physical clutter from your life.
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Did You Know Breathing Deeply Can Boost Your Empathy?  

Did You Know Breathing Deeply Can Boost Your Empathy?   | Network Leadership | Scoop.it
Want to efficiently put yourself in someone else’s shoes? Try taking a deep breath.

That’s because this new study has found that people who are better at being more physically aware of themselves through meditation or mindfulness are more empathetic and understanding of others

 

According to these researchers from the Department of Psychology at Cambridge University, the process of breathing deeply and bringing awareness to the body is called a “state of interoception”. Their published study shows that people who induce interoceptive states are more empathetic than those who aren’t as aware of their internal functioning. 

 

by McKinley Corbley -


Via Edwin Rutsch
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Tearing down the walls that keep us from finding common ground

Tearing down the walls that keep us from finding common ground | Network Leadership | Scoop.it
A follow-up to the classic activist guide "Doing Democracy" puts the emphasis not on strategy and tactics, but on engaging in conversations about values.
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No, it's not you: why 'wellness' isn't the answer to overwork

No, it's not you: why 'wellness' isn't the answer to overwork | Network Leadership | Scoop.it
Nothing can alleviate the stress of overwork except working less. Like the road signs say, only sleep cures fatigue. We need to be reminded of this because tired long-haul drivers can be deluded into thinking that coffee, a can of Mother or an upbeat bit of music might help them stay awake. For the madly overworked, we need reminding that the only cure for working too much is to stop. It’s as simple as that.
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Ivon Prefontaine, PhD's curator insight, May 23, 12:46 PM
If we are overworking, the solution is to work less. When my administrator told me I was going to have a substantial load added, it was a blessing. I stopped going in early, staying late, and coming in on weekends. It was challenging and it led to considering whether I wanted to continue teaching under those conditions. I did not.
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Questioning to Question Our Assumptions - New Directions Collaborative

Questioning to Question Our Assumptions - New Directions Collaborative | Network Leadership | Scoop.it
Asking powerful questions can spark people’s intrinsic motivation to learn, contribute and create positive change. They also allow organizations and networks to tap and synthesize the knowledge, experience, and perspectives of many people in a system, organization, or community. Today I taught a workshop called The Art of Strategic Questioning, with a group of about 30 people who do... Read more
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