Net Promoter Score ou comment mesurer l'expérience du client
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Rescooped by Isabelle Mounier from Net Promoter Score ou comment mesurer l'expérience du client
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The Net Promoter Score and Beyond: Measuring Customer Satisfaction

The Net Promoter Score and Beyond: Measuring Customer Satisfaction | Net Promoter Score ou comment mesurer l'expérience du client | Scoop.it
Customers expect more from companies than ever before, and that means tried and tested customer experience management tools like the Net Promoter Score need to be amended if not thrown away entirely.

Via Christian Barbaray, Isabelle Mounier
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Christian Barbaray's curator insight, December 5, 2013 7:09 AM

Une base comparative des NPS aux US...

Isabelle Mounier's curator insight, December 10, 2013 4:31 PM

La mesure de l'#expérience client : le Net Promoter Score

Rescooped by Isabelle Mounier from Customer Experience, Satisfaction et Fidélité client
Scoop.it!

The Net Promoter Score and Beyond: Measuring Customer Satisfaction

The Net Promoter Score and Beyond: Measuring Customer Satisfaction | Net Promoter Score ou comment mesurer l'expérience du client | Scoop.it
Customers expect more from companies than ever before, and that means tried and tested customer experience management tools like the Net Promoter Score need to be amended if not thrown away entirely.

Via Christian Barbaray
Isabelle Mounier's insight:

La mesure de l'#expérience client : le Net Promoter Score

more...
Christian Barbaray's curator insight, December 5, 2013 7:09 AM

Une base comparative des NPS aux US...