Net Promoter Score
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7 Customer Loyalty Programs That Actually Add Value

7 Customer Loyalty Programs That Actually Add Value | Net Promoter Score | Scoop.it
Discover applicable ideas for customer loyalty programs and learn how you can measure their success.
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What Happens when Net Promoter Score meets Collective Impact? | Feedback Labs

What Happens when Net Promoter Score meets Collective Impact? | Feedback Labs | Net Promoter Score | Scoop.it
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Six Tips to Implement Net Promoter Score in Your Contact Center - Business 2 Community

Six Tips to Implement Net Promoter Score in Your Contact Center - Business 2 Community | Net Promoter Score | Scoop.it
Radhika Bhangolai's insight:

6 Great Tips to Implement the Net Promoter Score. The 5th point is something to ponder about.

 

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Looking Beyond Net Promoter Score - Customer Retention - New North - Customer Retention Experts

Looking Beyond Net Promoter Score - Customer Retention - New North - Customer Retention Experts | Net Promoter Score | Scoop.it
There are not many distractors from the Net Promoter Score (NPS) movement, and rightfully so. NPS a very compelling argument that is made on the behalf of a
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Mural Earns World Class Service Ranking with Net Promoter Score of 78 | Business Wire

Mural Earns World Class Service Ranking with Net Promoter Score of 78 | Business Wire | Net Promoter Score | Scoop.it
Mural perfects the customer experience and shows measurable results with its on-boarding platform for cloud-based services, including increased activa
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The Road to Customer Experience Is Not Thru Net Promoter Score

The Road to Customer Experience Is Not Thru Net Promoter Score | Net Promoter Score | Scoop.it
Understanding the experience that customers value tops the list of most strategic agendas these days. The power of the buyer being in control can no longer be ignored. Sales feel it as their cycles grow longer and become less predictable.
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The Best Way to Track Your Net Promoter Score®

Use Brand Satisfaction to track your net promoter score, customers' sentiments about your brand, and campaign success.
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Content Marketing DOs and DON'Ts

Content Marketing DOs and DON'Ts | Net Promoter Score | Scoop.it
Want to excel in content marketing? Here is a comprehensive list of DO and DON'T best practices to ensure your content marketing success.
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Is Your Customer Service Broken? How To Know, And A Simple Way To Fix It

Is Your Customer Service Broken? How To Know, And A Simple Way To Fix It | Net Promoter Score | Scoop.it
Wonder what customers really think about your business? Use this short survey form to find out how well you're doing at customer service.
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Michael Allen's curator insight, May 15, 2013 10:38 AM

This Forbes article is well worth completing if you would like a quick sanity check on your customer satisfaction. Yours may not be broken, but here is a great way to gain a quick taste of your position.

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How Philips Uses Net Promoter Scores to Understand Customers

How Philips Uses Net Promoter Scores to Understand Customers | Net Promoter Score | Scoop.it
This post is part of Creating a Customer-Centered Organization. To understand what your customers really think about your company, here's one simple exercise: ask them to rate you on a scale of 0 to 10.
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Michael Allen's curator insight, May 15, 2013 10:39 AM

Philips are an established NPS user and HBR give an interesting account of their journey.

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What to do when loyalty doesn’t translate into performance

What to do when loyalty doesn’t translate into performance | Net Promoter Score | Scoop.it
Every now and then, we come across a situation where a company's customers appear to love it, but where that love doesn't translate into accelerated revenue growth. This can frustrate and confuse executives at these companies because their high Net Promoter Scores suggest that they’re doing everything right. Their income statements indicate otherwise. Lasting economic impact results when loyal customers act on their positive feelings by staying longer, buying more products and services, and spreading the word about how the company improves their lives. It is possible to earn a high degree of goodwill from customers, yet fail to take full advantage of it. The loyalty leader must create conditions that make it easy for loyal customers to act on their love of the company by offering them … Continue reading →
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How to Influence Your Boss to Adopt Net Promoter Score Without Pushback - Business 2 Community

How to Influence Your Boss to Adopt Net Promoter Score Without Pushback - Business 2 Community | Net Promoter Score | Scoop.it
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Measuring customer loyalty: Are you missing the point? - InformationWeek – IT news & articles

Measuring customer loyalty: Are you missing the point? - InformationWeek – IT news & articles | Net Promoter Score | Scoop.it
In order to gain a complete understanding of the customer journey, companies need to go beyond survey responses and collect and mine other customer touchpoints such as voice, e-mail, web, chat and social media...
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What To Do With Your Detractors - Business 2 Community

What To Do With Your Detractors - Business 2 Community | Net Promoter Score | Scoop.it
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Detractors are your best teachers. So rather than

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Survey Reveals Direct Link between Net Promoter® Score (NPS) And Service Provider Revenues - The Sacramento Bee

Survey Reveals Direct Link between Net Promoter® Score (NPS) And Service Provider Revenues - The Sacramento Bee | Net Promoter Score | Scoop.it
/PRNewswire/ -- Amdocs, the leading provider of customer experience systems and services, today announced the findings of a second global consumer survey of smartphone owners that explores the link between Net Promoter® Score (NPS) and service...
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Corporate Facilitation Experts, Leadership Strategies, Maintain a Net Promoter Score of 93

NORCROSS, GA, May 23, 2013 /24-7PressRelease/ -- Atlanta-based Leadership Strategies has consistently earned a Net Promoter Score (NPS) of 93.
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TUCSON, Ariz.: Mural Earns World Class Service Ranking with Net Promoter Score of 78 | Business Wire | Rock Hill Herald Online

TUCSON, Ariz.: Mural Earns World Class Service Ranking with Net Promoter Score of 78 | Business Wire | Rock Hill Herald Online | Net Promoter Score | Scoop.it
Mural , the provider of industry-leading customer on-boarding platforms and services, announces its post-activation Net Promoter Score ® (NPS) of 78, establishing Mural in the World Class Service ranking according to Frederick Reichheld, widely...
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Increased Adoption of Voice-of-the-Customer Programs Fuels Satrix Solutions’ Growth

Increased Adoption of Voice-of-the-Customer Programs Fuels Satrix Solutions’ Growth | Net Promoter Score | Scoop.it
Satrix Solutions, provider of customer feedback programs and consulting services, today announced the hiring of several employees due to triple-digit growth over a twelve month period.
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Net Promoter Score | systemaxsolutions

Net Promoter Score | systemaxsolutions | Net Promoter Score | Scoop.it
Posts about Net Promoter Score written by systemaxsolutions
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Systemax Solutions received a 92%. How about you?

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NPS for Marketing: An Interview With the Creator of the Net Promoter System

NPS for Marketing: An Interview With the Creator of the Net Promoter System | Net Promoter Score | Scoop.it
Learn why Net Promoter Score is relevant to the marketer, straight from Fred Reichheld, the NPS inventor.
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