Customer experience tips
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Customer experience tips
Catch, Blow and Keep - Customers should be the Center of Your Business
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The Secret of Lousy Service and Why it Happens.

The Secret of Lousy Service and Why it Happens. | Customer experience tips | Scoop.it
QUESTION: Why does lousy service occur? ANSWER: Lousy service happens because (big) companies don’t understand people OR training.
Lambert Estelle's insight:

Who is responsible to make great service possible? Who train the front team?

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The Stevie Awards For Sales & Customer Service

Stevie Award winners in the 2013 Stevie Awards for Sales & Customer Service. Gold, Silver and Bronze Stevie Award placements were announced in Las Vegas on February 25.
Lambert Estelle's insight:

Liste d'entreprises reconnues et récompensées pour la qualité de leur service client. Des exemples à suivre? à étudier ?

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The low costs and high returns of 'fresh customer service'

The low costs and high returns of 'fresh customer service' | Customer experience tips | Scoop.it
Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.
Lambert Estelle's insight:

Retail Custumer experience present a process of 6 simple and cost-effective steps to implement and execute Fresh Customer Service.

Step 1 = Ask yourself. 

Do you really know what your frontline employees go through ? Do you know how they experience their jobs ?

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Don't Stay Behind - Full media contact center for a perfect service.

August 2012, Hermes.Cloud is Now Available on Salesforces ! Engage your Customer's Anywhere with The Full Media Contact Center Solution and Go Live Networking with your own Customers.

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