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Multichannel customer experience
Customer experience and user experience, multi-channel user journeys, interactions
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What Should We Call Social Media (joke)

What Should We Call Social Media (joke) | Multichannel customer experience | Scoop.it
If you work in social media, this is for you. #WSWCSM #cmgrproblems (If you haven't yet, check out this hilarious meme for social media marketers!
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AmEx builds a mobile home for its social offers

AmEx builds a mobile home for its social offers | Multichannel customer experience | Scoop.it
American Express has been using social channels such as Facebook, Foursquare and Twitter to deliver offers that can be synced to a user's card account. But up until now, there wasn't one place to find and get recommendations on all those offers.
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Kiosks 'Going Postal' in North Virginia stores | RetailCustomerExperience.com

Kiosks 'Going Postal' in North Virginia stores | RetailCustomerExperience.com | Multichannel customer experience | Scoop.it
The U.S. Postal Service is testing shipping kiosks in retail settings.
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Say Goodbye To Mini Pencils During Your Next Visit To IKEA - DesignTAXI.com

Say Goodbye To Mini Pencils During Your Next Visit To IKEA - DesignTAXI.com | Multichannel customer experience | Scoop.it
Say Goodbye To Mini Pencils During Your Next Visit To IKEA - DesignTAXI.com...
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Start Your Carts! |

Start Your Carts! | | Multichannel customer experience | Scoop.it

A natural outgrowth of the continuing increase in ecommerce sales is a jump in abandoned shopping carts. Tips for minimising the issue.

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Google’s Latest on Mobile

Google’s Latest on Mobile | Multichannel customer experience | Scoop.it
While Google scrambles to put together all of its disparate pieces into a cohesive product set it is still busy showing off the other areas...
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LEGO Releases Movie Maker App - DesignTAXI.com

LEGO Releases Movie Maker App - DesignTAXI.com | Multichannel customer experience | Scoop.it
LEGO Releases Movie Maker App - DesignTAXI.com...
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Study: Only 7 percent of e-commerce sites offer one-page checkouts | RetailCustomerExperience.com

The average number of checkout pages required to complete an order on e-commerce sites was three, and only 7 percent of merchants surveyed offered one-page checkout as an option, according to Innotrac Corp.'s SmartHub, an e-commerce benchmark anal...
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Study Predicts the End of Cash and Card Transactions by 2020

Study Predicts the End of Cash and Card Transactions by 2020 | Multichannel customer experience | Scoop.it
Chase Bank has a new commercial that shows a woman at the zoo, stopping to deposit a check in the bank with her smartphone.
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The rise of the billion dollar mobile gaming market: infographic

The rise of the billion dollar mobile gaming market: infographic | Multichannel customer experience | Scoop.it
It can't be surprising to anyone with a smart phone (or has been on any form of public transportation) that mobile gaming is on the rise.
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How a pilot uses the iPad

How a pilot uses the iPad | Multichannel customer experience | Scoop.it
Mobile devices are finding their way into the workplace faster than ever. But it's not just office jobs. We talk to a pilot about the devices and apps he uses to prepare for flights and replace pounds of flight manuals and stacks of paper charts.
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Responsive web design: a project-management perspective - Dev.Opera

What strikes many people about responsive web design, the first time they hear about it, is the simplicity of the syntax. As Rich Quick said in his recent talk at Front Row to introduce the basic concepts:

it’s all roughly about learning one single line of CSS code!

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Consumer 2.0: How brands and retailers must anticipate the shopper behavioral shift in five years - Mobile Marketer - Co

Most dialogue within marketers and retailers focuses on how to tap new technology and marketing to hang on to consumer relationships. What they should be discussing is the sea-change in consumer behavior expected in the next three to five years.
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Adobe: Tablet traffic will surpass smartphones' by 2013

Tablet devices are set to generate more web traffic than smartphones or personal computer by 2013 as consumers find tablets as engaging to browse the web as PCs, forecasts Adobe.
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Peapod builds virtual grocery store for Chicago commuters

The next time your spouse asks you to pick up the groceries on your way home for work, you won't have to do nearly as much work if your daily commute happens to take you through the State and Lake Station Tunnel in Chicago.
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7-Eleven using smartphones to launch interactive campaign

Thailand 7-Eleven customers can now use their smartphones to interact in real time with television, online and radio commercials. Powered by technology from UntapTV, a U.K.-based company in London's Google Campus...

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Usability of iPad Apps and Websites: Research Findings

2 free reports with results from user testing in 2010/2011 of a wide range of iPad applications. From Nielsen Norman Group.

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YouTube Gains as Facebook Numbers Continue to Slide

YouTube Gains as Facebook Numbers Continue to Slide | Multichannel customer experience | Scoop.it
Nielsen just released their Top Web Brands stats for March 2012.
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Natuzzi kiosk brings online experience to stores - 2012-04-24 14:39:36 | Furniture Today

Natuzzi kiosk brings online experience to stores - 2012-04-24 14:39:36 | Furniture Today | Multichannel customer experience | Scoop.it

Leather upholstery major Natuzzi Americas has unveiled an interactive kiosk for retailers that delivers an array of product information, videos and photos that support the brand and deliver a consistent presentation.

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Mobile magic moments: transform the trivial

Mobile magic moments: transform the trivial | Multichannel customer experience | Scoop.it
When mobile or tablet design is executed well, the device feels like the extension of our bodies. Because interfaces respond even before we consciously give them a command.
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Bike seller bridging e-commerce, brick-and-mortar gap with build-a-bike kiosks | RetailCustomerExperience.com

Bike seller bridging e-commerce, brick-and-mortar gap with build-a-bike kiosks | RetailCustomerExperience.com | Multichannel customer experience | Scoop.it

Fort Collins bicycle retailer Big Shot Bikes is using build-a-bike kiosks to bridge the gap between e-commerce and brick-and-mortar retailing.

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How Mobile Technologies Are Shaping a New Generation

How Mobile Technologies Are Shaping a New Generation | Multichannel customer experience | Scoop.it
The cohort I like to call the "Re-Generation" began to take shape around 2008.
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Fortune 500 social media statistics: infographic

Fortune 500 social media statistics: infographic | Multichannel customer experience | Scoop.it
Fortune 500 companies aren’t all suited to having a huge social media presence – you can’t imagine many people ‘liking’ Exxon Mobile, for example.
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Macy's CEO sees stores borrowing ideas from online

Macy's CEO sees stores borrowing ideas from online | Multichannel customer experience | Scoop.it
TUCSON, Arizona (Reuters) - Imagine a kiosk inside a Macy's Inc store that pulls up customer reviews and lets shoppers pay on the spot, or an electronic concierge in the cosmetics section that can recommend...
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14 fantastic scrolling websites that tell a story

14 fantastic scrolling websites that tell a story | Multichannel customer experience | Scoop.it
In the past year or so there has been a trend in web design towards the use of scrolling, which can help to engage visitors and provides a feeling of movement and animation.
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