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High-End Brands Are Missing the Boat on Mobile, Study Finds

High-End Brands Are Missing the Boat on Mobile, Study Finds | Multichannel customer experience | Scoop.it
Prestige retailers are largely failing to keep pace with consumer demand for mobile shopping, a study from research firm L2 suggests.
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Multichannel customer experience
Customer experience and user experience, multi-channel user journeys, interactions
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Improving customer experience to increase sales

Improving customer experience to increase sales | Multichannel customer experience | Scoop.it
The most successful websites aren't those with best design or products. Those that succeed are those that provide their visitors with a real customer experience.
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Transforming the customer experience with retail kiosks - Retail Customer Experience (blog)

Transforming the customer experience with retail kiosks - Retail Customer Experience (blog) | Multichannel customer experience | Scoop.it
Transforming the customer experience with retail kiosks
Retail Customer Experience (blog)
The customer is at the forefront of any retail business. A satisfied customer leads to loyalty, which results in maximized sales.
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Your Analytics is Only as Good as Your Data : Customer Experience ...

Your Analytics is Only as Good as Your Data : Customer Experience ... | Multichannel customer experience | Scoop.it
I recently kicked off a blog series highlighting Forrester Research Inc.'s January, 2013 report: “2013 Customer Experience Predictions” as they relate to how leading companies are leveraging Big Data to truly understand ...
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More Hold-Outs Plan to Begin Mobile Marketing

More Hold-Outs Plan to Begin Mobile Marketing | Multichannel customer experience | Scoop.it
Three-quarters of marketers without a mobile strategy have plans to develop one (Article: More Hold-Outs Plan to Begin Mobile Marketing http://t.co/1PIKzCJ6 c/o @emarketer #in...)...
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If Apple Won't Innovate The User Experience, Android Designers Will - Forbes

If Apple Won't Innovate The User Experience, Android Designers Will - Forbes | Multichannel customer experience | Scoop.it
Apple's iOS ecosystem is so robust at this point that it seems unstoppable. Android, and Windows Phone, are at a strong disadvantage because they have fewer or less reliable content offerings.
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Customers Do the Selling for Travel Firms

Customers Do the Selling for Travel Firms | Multichannel customer experience | Scoop.it
Crystal Cruises, Air France and Sofitel are using personal stories from real people to advertise their brands.
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IBM Study: IT, Marketing Need To Get Together More Often | Sci-Tech Today

IBM Study: IT, Marketing Need To Get Together More Often | Sci-Tech Today | Multichannel customer experience | Scoop.it
Senior marketing and IT executives need to work together more if they're going to take advantage of mobile devices and social networks. That's a key takeaway from a new study by IBM.
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What is holding smartphone payments back?

What is holding smartphone payments back? | Multichannel customer experience | Scoop.it
NFC smartphone payments are slowly making their way into the mainstream, but there is still a long way to go before we see widespread consumer adoption.
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Your Brain on Facebook

Your Brain on Facebook | Multichannel customer experience | Scoop.it
While Facebook's rise took many by surprise, its success was little surprise to the hundreds of researchers who study social interactions in neuroscience labs across the country.
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The power of networked customers - Telegraph

The power of networked customers - Telegraph | Multichannel customer experience | Scoop.it
Smart devices have empowered customers and now companies are having to change to meet their demands, writes JP Rangaswami.
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Handling online returns: 14 best practice tips

Handling online returns: 14 best practice tips | Multichannel customer experience | Scoop.it
Returns are an issue for every retailer, and some sectors more than others.
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Twitter hits 10m UK users, 80% use mobile

Twitter hits 10m UK users, 80% use mobile | Multichannel customer experience | Scoop.it
Facebook may be the subject of all of the headlines with its public debut looming this Friday, but another major player in the social networking space is reminding the world that it's still growing too.
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One tablet generates as many website visits as four smartphones

One tablet generates as many website visits as four smartphones | Multichannel customer experience | Scoop.it
One tablet generates as many website visits as four smartphones, according to data from Adobe's Digital Index Report.
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Why CEOs Must Become Customer-Experience Evangelists - LinkedIn Today

Why CEOs Must Become Customer-Experience Evangelists - LinkedIn Today | Multichannel customer experience | Scoop.it
Why CEOs Must Become Customer-Experience Evangelists LinkedIn Today Conventional wisdom has lately been taking a terrible beating from modern technology as today's natively social and mobile generation relegates big chunks of traditional business...
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Why Customer Experience Transcends Customer Service - Business 2 Community

Why Customer Experience Transcends Customer Service - Business 2 Community | Multichannel customer experience | Scoop.it
Why Customer Experience Transcends Customer Service Business 2 Community For the world's most successful brands, customer experience represents so much more than service—it begins the moment a customer hears about your brand, and follows them...
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Are Tablets Mobile Devices?

Good question!

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3 Social Media Mistakes You Don't Know You're Making | Social Media Today

3 Social Media Mistakes You Don't Know You're Making | Social Media Today | Multichannel customer experience | Scoop.it
Social media isn't easy.There's always a new platform you should sign up for, or a new feature you need to learn about.
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Most Companies Failing to Integrate Social Media

You know this - right?

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Coming to a Store Near You: An Unforgettable Customer Experience - CMSWire

Three quarters of brick-and-mortar retailers believe that an engaging in-store customer experience will be essential over the next five years.

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88% of consumers consult reviews when making a purchase

88% of consumers consult reviews when making a purchase | Multichannel customer experience | Scoop.it
Recommendations from friends are the most influential driver for UK shopping habits followed closely by consumer reviews, according to a new survey by Reevoo.
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'Can I help you?': How LivePerson decides who's worth the personal touch

'Can I help you?': How LivePerson decides who's worth the personal touch | Multichannel customer experience | Scoop.it
Even if you haven't heard of LivePerson, chances are you've encountered one of its products while browsing online.
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Infographic of the Week: How Internet Users Spend Their Time Online | Other Side Group

Infographic of the Week: How Internet Users Spend Their Time Online | Other Side Group | Multichannel customer experience | Scoop.it
Did you know internet users around the globe - 30% of the world's population (PS that's 2,095,006,005 people!) - visit Google more than any other website, but spend most of their time on Facebook?
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The Future of Gamification | Pew Research Center's Internet & American Life Project

The Future of Gamification | Pew Research Center's Internet & American Life Project | Multichannel customer experience | Scoop.it
Game mechanics like rewards and feedback loops are gaining ground in digital life and many experts think they will spread widely to key domains like education and health by 2020. Others worry about a darker side.
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How to Use Facebook for Pseudo A/B Testing

How to Use Facebook for Pseudo A/B Testing | Multichannel customer experience | Scoop.it
A company Facebook Page offers a unique opportunity to run an A/B test on a website's offering quickly and with little cost. Here's how.
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Welcome to Smashing Mobile! - Smashing Mobile

Welcome to Smashing Mobile! - Smashing Mobile | Multichannel customer experience | Scoop.it
This Mobile section of Smashing Magazine is curated by our editor Derek Allard and features articles on best and emerging practices for responsive Web design, Web apps and native apps.
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