Transforming the customer experience with retail kiosks Retail Customer Experience (blog) The customer is at the forefront of any retail business. A satisfied customer leads to loyalty, which results in maximized sales.
I recently kicked off a blog series highlighting Forrester Research Inc.'s January, 2013 report: “2013 Customer Experience Predictions” as they relate to how leading companies are leveraging Big Data to truly understand ...
Facebook may be the subject of all of the headlines with its public debut looming this Friday, but another major player in the social networking space is reminding the world that it's still growing too.
Why CEOs Must Become Customer-Experience Evangelists LinkedIn Today Conventional wisdom has lately been taking a terrible beating from modern technology as today's natively social and mobile generation relegates big chunks of traditional business...
Why Customer Experience Transcends Customer Service Business 2 Community For the world's most successful brands, customer experience represents so much more than service—it begins the moment a customer hears about your brand, and follows them...
Game mechanics like rewards and feedback loops are gaining ground in digital life and many experts think they will spread widely to key domains like education and health by 2020. Others worry about a darker side.
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