Mobile Telecom Innovations
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Mobile Telecom Innovations
Watching global trends, challenges and strategic opportunities around  Mobile Data Monetisation, Telco OTT  partnerships. Insights and opinions expressed here, are my own.
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Privacy and Security in the coming ‘Internet of Things’

Privacy and Security in the coming ‘Internet of Things’ | Mobile Telecom Innovations | Scoop.it
The US Federal Trade Commission (FTC) has released a detailed report on the Internet of Things (IoT), based on a workshop the FTC held in November 2014. A few years ago, we passed one of those milestones that goes unexamined ...
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The Continuing Momentum of M2M/IoT via Satellite - Via Satellite

The Continuing Momentum of M2M/IoT via Satellite - Via Satellite | Mobile Telecom Innovations | Scoop.it
The question NSR gets asked time and time again is “Why does strong growth continue in satellite Machine-to-Machine (M2M) when I can just use terrestrial networks, which are expanding all the time in both...
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Internet of Things: Prime Time for Satellite? - Northern Sky Research

Internet of Things: Prime Time for Satellite? - Northern Sky Research | Mobile Telecom Innovations | Scoop.it
NSR is an international market research and consulting firm specializing in telecommunications technology, with a particular focus on satellite and wireless networks, emerging technology and media applications.
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Inmarsat - Helps the developers to tap into Global Networks - AppsNow

Inmarsat, wants to make it easier for developers to tap into its global network to create more powerful applications.
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New T-Mobile Pay as You Go LTE Pricing Changes Everything

New T-Mobile Pay as You Go LTE Pricing Changes Everything | Mobile Telecom Innovations | Scoop.it
New T-Mobile Pay as You Go LTE Pricing Changes Everything Until recently, if you wanted a real data plan on a major carrier while 3g, 4g, at&t, broadband, carrier, data, lte, mobile, prepaid, t-mobile, tmobile, verizon, wireless
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Net Neutrality: Wellspring Of Terrible Analogies - InformationWeek

Net Neutrality: Wellspring Of Terrible Analogies - InformationWeek | Mobile Telecom Innovations | Scoop.it
What is it about the net neutrality debate that inspires so many uninformed opinions and misguided comparisons?
Rajesh Suseelan's insight:

this is an article that is long overdue ..... There's  a lot of misinformation surrounding Net Neutrality

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Why AT&T's Double Data Plan Is So Brilliant - Motley Fool

Why AT&T's Double Data Plan Is So Brilliant - Motley Fool | Mobile Telecom Innovations | Scoop.it
AT&T's Double the Data plan might appear to be another form of discounting data prices, but the truth is to the contrary. - Brian Nichols - Tech and Telecom
Rajesh Suseelan's insight:

I agree with the strategy around this. Get the consumers to think they are getting a really great deal , just as they are about to upgrade. Drive data adoption, reduce churn rate etc. The trouble would be if the cost of data dropped and all other operators dropped their prices as well. Mobile consumers are smart when it comes to switching on data prices. 

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Going global for net neutrality

Going global for net neutrality | Mobile Telecom Innovations | Scoop.it
Under the TPP, the govt seems determined to defend, at all costs, the business model of Hollywood movie houses.
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AT&T data throttling policy: only legacy customers cause network congestion

AT&T data throttling policy: only legacy customers cause network congestion | Mobile Telecom Innovations | Scoop.it
Here's more evidence in support of the theory that communications service providers often use data throttling solely to make more money for themselves.
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Nexmo boosts OTT quality with Telefonica deal » Telecoms.com

Nexmo boosts OTT quality with Telefonica deal » Telecoms.com | Mobile Telecom Innovations | Scoop.it

The lines between network operator and OTT communications provider blurred further this week as Telefónica O2 UK partnered with cloud-based messaging and voice software developer Nexmo. Nexmo writes the underlying APIs that power the likes of Viber, Line and Kakao Talk.

Rajesh Suseelan's insight:

Under the partnership, Nexmo will become one of Telefónica’s top ten SMS partners, gaining enhanced quality of delivery for enterprise customers when delivering mission-critical messaging.

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EE first and Vodafone last in mobile phone tests - BBC News

EE first and Vodafone last in mobile phone tests - BBC News | Mobile Telecom Innovations | Scoop.it
BBC News
EE first and Vodafone last in mobile phone tests
BBC News
Last week research from Ofcom showed EE had the best services across the UK, while Vodafone has the worst quality of calls for mobile phone customers in rural areas.
Rajesh Suseelan's insight:

Guidance for  Mobile Operators- Invest in your networks - The positive spin that you can get out a good network test result is the kind of stuff that money cant buy. 

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When will voice-over-LTE matter? When it's no longer just about voice - Gigaom

When will voice-over-LTE matter? When it's no longer just about voice - Gigaom | Mobile Telecom Innovations | Scoop.it
Gigaom
When will voice-over-LTE matter? When it's no longer just about voice
Gigaom
That calculus makes sense, but I also think we'll see VoLTE's best features become readily available to consumers as well.
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Verizon rolls out single line plan with unlimited talk and text, 2GB of data and $60 price tag

Verizon rolls out single line plan with unlimited talk and text, 2GB of data and $60 price tag | Mobile Telecom Innovations | Scoop.it
Verizon today took the wraps off of a new single line plan that offers unlimited talk and text as well as 2GB of data. Pricing is set at $60 per month, but those of you that choose to live life on ...
Rajesh Suseelan's insight:

I'm not sure how this counts as either product or tariff innovation- This is a "Been There, Done That " for us here in EU.

Like the good old "Chip& PIN", The US will eventually get what everyone else has had for ages, albeit at a higher price..

 

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Huge number of women still don't have access to mobile devices - Memeburn

Huge number of women still don't have access to mobile devices - Memeburn | Mobile Telecom Innovations | Scoop.it
A new report titled ‘Bridging the gender gap: mobile access and usage in low and middle-income countries’ by GSMA reveals that there's still massive inequality between genders when it comes to mobi...
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Global smart grid networking market to grow at a CAGR of 11.1% during 2014 to ... - WhaTech

Smart Grid Networking Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Global Smart Grid Networking market landscape and its growth prospects over the coming years.
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Does the world need 5G? Driverless cars, IoT, future devices will demand it - TechRepublic

Does the world need 5G? Driverless cars, IoT, future devices will demand it - TechRepublic | Mobile Telecom Innovations | Scoop.it
The next generation of mobile technology, 5G, is beginning to take shape. Here's what it's trying to accomplish and how. And, why 5G could be the last standard we ever need.
Rajesh Suseelan's insight:

Yes, you could always argue that the money and effort could be spent in feeding the poor- exactly the same arguments as thise made against the justification for space science.

I'm sure the telecoms industry gives back 100times more than what is invested in it. 

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Apple Pay draws “dozens” more banks, retail stores

Apple Pay draws “dozens” more banks, retail stores | Mobile Telecom Innovations | Scoop.it
Apple has signed up plenty more banks and retailers willing to support its payment service, according to The New York Times.New companies that have recently started to work with Apple Pay include SunTrust, Barclaycard and USAA, the US Automobile...
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Five things you need to know about BT's bid for EE - PC Pro

Five things you need to know about BT's bid for EE - PC Pro | Mobile Telecom Innovations | Scoop.it
Want to know how BT's potential purchase of EE will affect you?
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Huawei pushes the concept of 4.5G

Huawei pushes the concept of 4.5G | Mobile Telecom Innovations | Scoop.it
LIVE FROM GSMA MOBILE 360 MIDDLE EAST: Chinese vendor Huawei raised eyebrows at the show this week by attempting to give the mobile industry a new acronym to mull over – 4.5G.In a presentation during the opening keynote session, Huawei’s president...
Rajesh Suseelan's insight:

Hopefully this is not vapourware..

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Will Ads Become Next Net-Neutrality Battle?

Will Ads Become Next Net-Neutrality Battle? | Mobile Telecom Innovations | Scoop.it
Executives at an Israeli tech startup believe some wireless carriers are prepared to use its technology to open a new front against Internet firms such as Google, Facebook and Twitter.
Rajesh Suseelan's insight:

I don't like trashing business models- however in my personal opinion, a business model that relies on blocking access to certain content is not necessarily a good model , especially in a competitive market. 

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Mobile Devices Account For 27% Of Online Video Viewing In 2014 - Dazeinfo

Mobile Devices Account For 27% Of Online Video Viewing In 2014 - Dazeinfo | Mobile Telecom Innovations | Scoop.it
In the last 2 years Mobile video viewing grew by 400%. The report highlights what type of videos mobile and tablet users consume more, industry growth
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Push notifications boost app engagement, retention — Localytics

Push notifications boost app engagement, retention — Localytics | Mobile Telecom Innovations | Scoop.it
App users who opt-in to receive push notifications show significantly higher engagement and retention, according to research by Localytics.
Rajesh Suseelan's insight:

Surprising that even with high smartphne adoption, many MNOs and MVNOs are not engaging with their customers  through aps and Push notifications - instead choose SMS. 

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VoLTE beats 3G and Skype on call quality and performance – study

VoLTE beats 3G and Skype on call quality and performance – study | Mobile Telecom Innovations | Scoop.it
After running tests across the live network of a major US operator, test and measurement company Spirent – in collaboration with analyst firm Signals Research Group (SRG) – concluded that VoLTE was a much better bet in terms of voice quality and...
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Americans Pay Too Much for Bad Data Plans - Bloomberg View

Americans Pay Too Much for Bad Data Plans - Bloomberg View | Mobile Telecom Innovations | Scoop.it
Reuters
Americans Pay Too Much for Bad Data Plans
Bloomberg View
The latest deals offered by mobile-phone provider Sprint fall far short of the "massive price war" once promised by the company's owners at SoftBank, raising a question: Why do U.S.
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10 Things You Need To Fix Before Your Customers Leave You

10 Things You Need To Fix Before Your Customers Leave You | Mobile Telecom Innovations | Scoop.it
Customers sometimes [spoiler alert] will die. This, obviously, will mark the end of your commercial relationship, assuming you aren't in the funeral/deathcare business. But there are other customer issues that can be caught while they are less than fatal. Here are the stumbling blocks I see over and over in my work as a customer service consultant and company culture specialist.
Rajesh Suseelan's insight:

This article from Forbes is so true for almost every industry -

 

Here's my take on some of the reasons  from a mobile industry perspective : 

 1. You haven’t kept up with changing customer expectations of speed.- 

Your telco has gotten so bogged down in processes and management morass that rolling out a new service or plan, takes months if not years. Then you complain that the OTT start-ups are taking away your kid's college money. 

2. You don’t offer customers the self-service they’ve grown accustomed to elsewhere.

Are you still using SMS and call centres for as your first point of customer contact ? Call centers should be your last point of contact.

 

3. You haven’t improved your return policies and guarantees to keep up with the times. 

Do you know how your service is performing- how do your customers feel about the service that you provide ? Or are you waiting for them to call your call center and scream at 1st level support ? How about being a bit proactive, get some CEM tools in place, fix the problems before they impact customer experience ?

4. You don’t offer the time flexibility that your customers want today.

Of course you cant offer the flexibility , because your IT systems are running on pentium chips and you cant make those dynamic changes to billing and provisioning as your customer demands it. 

5. Your quality has stayed the same but the game has changed.

Your'e still offering the same thing that everyone else is offering in the market - You are follow the leader kind of telco, because you have never invested in product innovation. 

6. Your customers don’t think you care anymore. 

This one just goes back to all the previous points ---- When there is little or no innovation, customers know that this is an operator that is not serious about their business. 

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