MPK711 Strategic Customer Service
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Finding Information about Companies and Industries - Library Resource Guides at Deakin University

Finding Information about Companies and Industries - Library Resource Guides at Deakin University | MPK711 Strategic Customer Service | Scoop.it

Need to find information about company organisations and industries? Look no further than the Companies and Industries Library Resource Guides. Recommended databases to use are Passport, Datanalysis Premium (public Australian companies only) and Business Source Complete (Company profiles)

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A-Z Databases | Deakin University Library

A-Z Databases | Deakin University Library | MPK711 Strategic Customer Service | Scoop.it

To find more databases relevant for MPK711, use A-Z databases. Simply type in the name of the database. Recommended databases are Science Direct, Wiley Online and Sage Premier. Company databases are : Avention (OneSource), Factiva and Business Source Complete (Company Profiles and SWOT reports)

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Recommended Database | Taylor and Francis

Recommended Database | Taylor and Francis | MPK711 Strategic Customer Service | Scoop.it

Taylor and Francis articles may be searched by journal title or article keyword. Subject browsing by journal title is available. All articles in Taylor and Francis are academic/peer reviewed

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Recommended Database | IBISWORLD (Australia only)

Recommended Database | IBISWORLD (Australia only) | MPK711 Strategic Customer Service | Scoop.it

IBISWorld provides up-to-date information on various Australian industries. Industry Market Research Reports include a definition of the industry, key statistics, critical factors for success, information on the major players, market characteristics, industry segmentation and industry outlook.

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Business & Law liaison librarians | Deakin University Library

Business & Law liaison librarians | Deakin University Library | MPK711 Strategic Customer Service | Scoop.it

Get to know your friendly librarians for the Faculty of Business and Law at all campuses.

 


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Finding assignment resources without being asked to pay! Use Deakin Library Search to find relevant sources for your chosen customer service audit areas

Have you ever tried searching online for resources and have been prompted to pay for them? Google is the culprit, because it has most likely taken you to the commercial site of these articles  - Google isn't that smart, it can't tell whether you are a Deakin student, a private subscriber, or a commercial company. TIP: ALWAYS START YOUR SEARCH FROM THE LIBRARY SEARCH BOX. Depending on your chosen audit areas, use keywords in the search. The search will retrieve a range of resources from Deakin Library's databases. Watch this video that will demonstrate to you on how to do the search

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Recommended Database | Emerald

Recommended Database | Emerald | MPK711 Strategic Customer Service | Scoop.it

 You can also search databases individually - Emerald Management Plus is a comprehensive journal collection which provides access to the very latest business and management titles. All articles in Emerald are academic/peer reviewed.

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You can't escape academic articles!

You can't escape academic articles! | MPK711 Strategic Customer Service | Scoop.it

To get a distinction or high distinction for this assignment, you should be using academic/peer-reviewed articles to refer to the concepts in yout customer service audit. So how would you know that an article what you found is indeed academic/peer reviewed? Watch this video to find out.


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YourBusinessLibrarians's curator insight, July 6, 2014 1:21 AM

Academic articles are also known as scholarly or peer reviewed. You may find these words used interchangeably in your assignments.

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Peer Review In 2mins

Peer Review In 2mins | MPK711 Strategic Customer Service | Scoop.it

So you have been advised to use academic/peer reviewed articles for your concepts in your customer service audit. What does academic/peer reviewed mean? Do they mean the same thing? Why should they be used in most assignments? Watch this video to find out why!

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