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Rescooped by Luke Billman from New Customer - Passenger Experience
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Building #Customer Relationships in 4 Steps

Building #Customer Relationships in 4 Steps | Mortgage Finance | Scoop.it
In order to set up and manage your relationships with individual customers, you have to accomplish four basic things:
Identify customers individually.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 5, 2014 3:52 AM

The customer experience involves internal steps through customer insight/data gathering, which then requires operational commitment and training in order to properly engage with your customers. 


Share your experience on how those 4 steps have been implemented at your company?


Which brand experience you were most impressed with in 2013?



Debra Walker's curator insight, January 6, 2014 3:11 PM

I love that these concepts can also apply to those who are working with internal customers as well.  Often times I see that there is more of an effort to practice these 4 steps externally without recognizing that a "captive" internal audience deserves the same consideration and care.

Paris Stephane's curator insight, January 6, 2014 3:23 PM

Important dans une démarche Customer centric

Rescooped by Luke Billman from Office Environments Of The Future
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Four Keys To Workplace Innovation

Four Keys To Workplace Innovation | Mortgage Finance | Scoop.it
Innovation isn’t the purview of lone geniuses being struck, lightening style, by inspiration out of the blue. Rather it comes from creative, intelligent people who routinely encounter different perspectives and are frequently exposed to new concepts.

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Chris Farrance's curator insight, January 17, 2014 4:16 AM

I like this to be underpinned by a 'tight/loose' process that encourages engagement and doesn't stifle creativity

 

aanve's curator insight, March 23, 2014 11:26 PM

www.aanve.com

 

Cathy Matthews's curator insight, March 24, 2014 9:22 AM

Easy to implement solutions that make sense! For example, brainstorming - engaging thinkers with different skill sets across your organization - is a proven strategy that keeps the team involved,  motivated  and excited to find solutions and remain at the top of their game.

Rescooped by Luke Billman from New Customer - Passenger Experience
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Predictions for 2014: Computing Technologies In The Age Of The Customer

Predictions for 2014: Computing Technologies In The Age Of The Customer | Mortgage Finance | Scoop.it

It’s time to bring out the crystal ball and make some predictions about 2014. Those who follow Forrester’s research will know that we’re living in the age of the customer, a period in which...


Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 2, 2014 1:08 PM

JP highlights 6 key trends within his Forrester research:


Mobility

Fragmentation

Wearables

Intelligent Assistants

Gestural Computing

Channel Innovation


We are living in the age of the Customer, share your thoughts on those trends, and which one may have the greatest impact for your business?



Sue Walsh's curator insight, January 2, 2014 5:18 PM

Absolutely! Exciting!

Rescooped by Luke Billman from The American Dream
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With the Bump in Interest Rates Behind Us, Sales are Returning to Normal

With the Bump in Interest Rates Behind Us, Sales are Returning to Normal | Mortgage Finance | Scoop.it
The Pending Home Sales Index (PHSI), a forward-looking indicator based on signed contracts, ticked up 0.2% in November to 101.7 from a downwardly revised 101.5 in October. The November 2013 PHSI re...

Via Adam Black
Luke Billman's insight:

Mortgage rates continue to be excellent!

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