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Job hunting is a matter of Big Data, not how you perform at an interview : technology

Job hunting is a matter of Big Data, not how you perform at an interview : technology | Modernizing HR | Scoop.it
reddit: the front page of the internet (Job hunting is a matter of Big Data, not how you perform at an interview http://t.co/LwGsk4XD3o)
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key words and algorithms with a sprinkle of good timing #recruiting

 

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Human Capital Trends 2014 | Deloitte | Human capital consulting services & reports

Human Capital Trends 2014 | Deloitte | Human capital consulting services & reports | Modernizing HR | Scoop.it
CEOs and HR leaders see talent as a major challenge to growth. Where should you focus? Our survey of 2,500+ organizations in 90+ countries reveals 12 critical trends shaping the human capital agenda.
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OracleVoice: 5 Steps Critical To The Future Of Telcos

OracleVoice: 5 Steps Critical To The Future Of Telcos | Modernizing HR | Scoop.it
By Bhaskar Gorti, Senior Vice President and General Manager, Oracle Communications As the communications industry makes another pilgrimage to Spain this week for Mobile World Congress, much of the buzz will be about Facebook’s mega-deal with...
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See Who is Snapping at the Heels of LinkedIn - Social-Hire

See Who is Snapping at the Heels of LinkedIn - Social-Hire | Modernizing HR | Scoop.it
See Who is Snapping at the Heels of LinkedIn http://t.co/5WZAYoaFBW #socialrecruiting RT @Tips4Recruiters
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Skills gap is focus of talk by SHRM exec at Bridgewater College - Augusta Free Press

Skills gap is focus of talk by SHRM exec at Bridgewater College - Augusta Free Press | Modernizing HR | Scoop.it
Skills gap is focus of talk by SHRM exec at Bridgewater College
Augusta Free Press
Jackson joined SHRM from Howard University in Washington, D.C., where he was the university's executive vice president and chief financial officer and treasurer.
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LinkedIn vs. Salesforce: Clash Of The Sales Technology Titans - ReadWrite

LinkedIn vs. Salesforce: Clash Of The Sales Technology Titans - ReadWrite | Modernizing HR | Scoop.it
ReadWrite
LinkedIn vs. Salesforce: Clash Of The Sales Technology Titans
ReadWrite
LinkedIn vs. Salesforce: Clash Of The Sales Technology Titans.
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How Data Analytics Helped Spark a $36.5M Turnaround at Boston Medical Center

How Data Analytics Helped Spark a $36.5M Turnaround at Boston Medical Center | Modernizing HR | Scoop.it
In addition to being a full-service academic medical facility and teaching hospital, Boston Medical Center is also the largest safety-net hospital in New England, treating a high number of low-income patients.
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Focus On: Predictive Analytics

Focus On: Predictive Analytics | Modernizing HR | Scoop.it
“A selection of Data Informed articles on predictive analytics covering development, implementation and use cases.”
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Rescooped by Mark Gaskins from Empathy and Compassion
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Caring as a business tool: humanising companies with empathy

Caring as a business tool: humanising companies with empathy | Modernizing HR | Scoop.it
“ Christophe Fauconnier and Benoit Beaufils: Lessons from Comedy Central and Coca-Cola on how connecting more closely with people can strengthen businesses” The lesson is valid for any business: without empathy, we're just creating products for targets that serve needs we decide they have. With it, we gain a true understanding not of purchase behavior, but of hopes, dreams and fears. Beyond the product and category, we understand how a brand can help solve the tensions people live with and support what they live for. It helps us shape brands and products that have a purpose. Empathy is a business tool that can provide direction from the top down or from the bottom up. For example, in 2013, we helped Unilever turn empathy into a market research method. All 7,000 of the company's marketers now routinely converse with the people they serve, in their homes. The marketers get to know them in a way that's intimate and meaningful, and understand how Unilever's brands touch on essential aspects of life.
Via Edwin Rutsch
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Imagine that...
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5 Weeks to Shape Up Your Talent Management Strategy

5 Weeks to Shape Up Your Talent Management Strategy | Modernizing HR | Scoop.it
“ Talent Management magazine, The Business of Talent Management”
Via Kip Michael Kelly
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Wait!!! I need more time in my scope.
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Are Predictive Analytics Transforming Your Supply Chain? | MIT ...

Are Predictive Analytics Transforming Your Supply Chain? | MIT ... | Modernizing HR | Scoop.it
New research suggests data science, predictive analytics and big data will transform supply chains.
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The world will never be the same...then again, would we want it to be?

 

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China lifts 14-year-old ban on gaming consoles

China lifts 14-year-old ban on gaming consoles | Modernizing HR | Scoop.it
China has lifted its longtime ban on video game consoles, opening a lucrative new market for manufacturers including Sony, Nintendo and Microsoft. (Good news for Sony, Nintendo and Microsoft. China has lifted a 14-year-old ban on video game consoles.
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As gaming changes in the densly populated China, how will this impact Workforce 2020 Recruits?

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Disrupting the CHRO: Following in the CFO’s footsteps

Disrupting the CHRO: Following in the CFO’s footsteps | Modernizing HR | Scoop.it
Much as CFOs evolved from their money-counter roots to become the CEO’s close strategic partner, CHROs are on the cusp of a transformation. It’s a…
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How to Beat Applicant Tracking Systems - CIO

How to Beat Applicant Tracking Systems - CIO | Modernizing HR | Scoop.it
CIO
How to Beat Applicant Tracking Systems
CIO
How to Beat Applicant Tracking Systems.
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Intuitive system or not, it still takes a hungry applicant to create some of the best opportunities...

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With $50 million, ClearSlide will beef up analytics for salespeople - CITEworld

With $50 million, ClearSlide will beef up analytics for salespeople - CITEworld | Modernizing HR | Scoop.it
With $50 million, ClearSlide will beef up analytics for salespeople
CITEworld
ClearSlide, the provider of services designed to help sales people better communicate with customers, just raised a whopping $50 million.
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World's Most Admired Companies 2014 - Fortune

World's Most Admired Companies 2014 - Fortune | Modernizing HR | Scoop.it
World's Most Admired Companies 2014 - Fortune (ADP®, a leading global provider of Human Capital Management (HCM) solutions, today announced that it has been recogn…http://t.co/K1R9R7DRIs)...
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Strategic Approach to Global Human Resources Management ...

Strategic Approach to Global Human Resources Management & Employee Performance Appraisal. Bear in mind the primary objective of performance appraisal, i.e. To encourage and motivate the employees, not to mark their ...
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Why Onboarding is one of the Most Essential Parts of Employee Training

Why Onboarding is one of the Most Essential Parts of Employee Training | Modernizing HR | Scoop.it
When you think of “employee job training,” what comes to mind? Teaching your employees how to use a new technology?
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Global Risks 2014 Report Shows Intergenerational Crisis

Global Risks 2014 Report Shows Intergenerational Crisis | Modernizing HR | Scoop.it
High levels of unemployed or underemployed youth in several countries, largely a consequence of the aforementioned crisis, lie at the heart of a set of interconnected risks.
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Facebook Snooping on Job Candidates May Backfire for Employers

Facebook Snooping on Job Candidates May Backfire for Employers | Modernizing HR | Scoop.it
“ Many job applicants consider social media screening an invasion of privacy, researchers have found, opening the door for discrimination lawsuits”
Via Kip Michael Kelly
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Sounded like a good idea at first...
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How Technology is Changing Academic Research | Qualtrics Blog

How Technology is Changing Academic Research | Qualtrics Blog | Modernizing HR | Scoop.it
How Technology is Changing Academic Research http://t.co/tQGY2UmYwW
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HR Software Acquisitions Continue as Infor Buys PeopleAnswers - Wall Street Journal (blog)

HR Software Acquisitions Continue as Infor Buys PeopleAnswers - Wall Street Journal (blog) | Modernizing HR | Scoop.it
HR Software Acquisitions Continue as Infor Buys PeopleAnswers
Wall Street Journal (blog)
The number of early-stage investments in human resources tech companies nearly doubled in 2013 to 43, according to a report by CB Insights.
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Let the games begin.

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The State of Customer Experience Metrics - Temkin Group Report - WhatsNexx | #TheMarketingTechAlert

The State of Customer Experience Metrics - Temkin Group Report - WhatsNexx  | #TheMarketingTechAlert | Modernizing HR | Scoop.it

Advanced/ Condensed...

 

Companies with stronger CX metrics programs are more likely to be customer experience leaders. We asked over 170 large companies about their use of customer experience (CX) metrics and compared their answers with similar studies from 2011 and 2012. We found that although companies view CX metrics as important, only 12% of respondents received at least “good” ratings in Temkin Group’s assessment.

 

- Seventy-three percent of CX metrics leaders have above average customer experience compared with only 45% of CX metrics laggards.
- The two most widely used CX metrics are interaction satisfaction and likelihood to recommend. More than 80% of respondents use each of these metrics.
- Customer service is the highest rated area of measurement across the customer lifecycle, an area that companies have steadily improved on since 2011
- More than 60% of companies think they do a good job collecting CX metrics on phone calls, but less than 30% feel that way about wireless devices and cross-channel interactions.
- Only 30% of respondents think they do a good job measuring customer’s emotional response after an interaction, but that’s an increase from 25% in 2011.
- Less than 30% of respondents think they are good at tying compensation to CX metrics and making trade-offs between financial and CX metrics.
- Forty percent of companies review CX metrics more frequently than quarterly.

 

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Via marketingIO
Mark Gaskins's insight:

Over 60% of customers have their minds made up on what  they are going to buy before they connect with a sales rep. Are sales reps a dying breed?

 

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marketingIO's curator insight, January 8, 2014 8:24 PM

Talk about room for improvement. CX/UX is coming up on the radar more frequently, and I've been paying attention, but I just don't know where this fits into the marketing agenda, if at all. Still noodling...

Lotta Onninen's curator insight, April 20, 2015 9:13 AM

An interesting tool to make it easier for your company to measure what your customers experience.

However, collecting your customers` responses by phone calls, seems a bit old fashioned. From the study, it is easy to see that companies do not take full advantage of the measures they could be using.