"Think a bit outside of the box and consider the type of corporate culture that can consistently create and support world-class customer experiences. Try to imagine a mindful approach to customer experience. We're serious."Mindful" is not a word..."
1) Avoid blinders
2) Focus on now
3) Be accurate
4) Be tolerant
5) Minimize suffering
6) Communicate openly and truthfully
Read the article in Fast Company for more details on the 6 steps.