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Microsoft quietly extends consumer support for Windows 7, Vista

Microsoft quietly extends consumer support for Windows 7, Vista | Microsoft | Scoop.it

This month, with almost no fanfare, Microsoft has revised its support policy for consumer versions of Windows.

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Microsoft launches its own online “Genius Bar” for premium support

Microsoft launches its own online “Genius Bar” for premium support | Microsoft | Scoop.it

Microsoft revealed its Answer Desk support system on Wednesday, promising premium tech support 24/7.

The software maker launched AnswerDesk.com on Wednesday without any fan fair or promotion. The site appears to offer a 24/7 on demand service that helps end users connect to tech specialists. The naming is identical to Microsoft’s own in store Answer Desk service that works in a very similar way to Apple’s Genius Bar support system.

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