No matter how flat your organization is there will always be a vertical component. Front-line employees don’t have the same functional responsibilities as managers, who in turn don’t have the same functional responsibilities as executives. This is true in every organization, and it gives healthy boundaries as well as manages expectations.
These three groups – Executives, Managers, Individuals – have very different functional responsibilities and engagement fits very nicely into them. Just like you wouldn’t expect an individual to develop a 5-year strategy plan for the organization instead of an executive, there are aspects to engagement that should be assigned to the proper functional group.
If each of these groups assumes 3 areas of responsibility each to facilitate engagement, an organization will thrive.
Via David Hain