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John Michel's insight:
Conflicts are an inevitable part of running a small business. In fact, effectively resolving conflicts within your company can actually build a strong and diverse team that will keep fresh ideas and creativity flowing. If everyone agrees with the boss's point of view, your company's direction and efforts will get stale fast. That being said, too much conflict isn't desirable either. To achieve the delicate balance, you need to have the skills to intervene when a healthy debate goes awry.