"A major newsroom is publicly asking the question: How do we measure the impact of our work? Not the economic value, but the democratic value."
"[...] the idea of complete neutrality is a blatant contradiction if journalism is important to democracy"
"[...]Most importantly, we need to keep asking: Why are we doing this? Sometimes, as I pass someone on the street, I ask myself if the work I am doing will ever have any effect on their life — and if so, what? It’s impossible to evaluate impact if you don’t know what you want to accomplish."
Lire l'article (en anglais) : http://www.niemanlab.org/2012/08/metrics-metrics-everywhere-how-do-we-measure-the-impact-of-journalism/