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10 Steps For Brilliant Social Customer Service [INFOGRAPHIC]

10 Steps For Brilliant Social Customer Service [INFOGRAPHIC] | MarketingHits | Scoop.it

In less than a decade social media has changed the world and helped to reshape brands and businesses of all shapes and sizes across almost every industry throughout the globe, but it’s been particularly beneficial as a consumer service tool – both for firms and their customers.

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Pierrick Fischer's curator insight, August 14, 2013 11:38 AM

An infographic that makes you reflect on the great potential for improving your business if you INTEGRATE your social media inside your company.

 

Some companies, including French operator SFR, have even created a Twitter exclusively dedicated to customer assistance. A good idead, although it's missing on numerous other areas of social media.

 

The key here I think is to think CROSS-RELATIONS and about possible interactions inside the core of your business.