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McDonald's Crisis Management Failure | Social Media Today

McDonald's Crisis Management Failure | Social Media Today | MarketingHits | Scoop.it

Pointing out how poorly you pay your own employees is a crisis management faux pas.

So, you set out to create a website, accessible to the public, aimed at helping your employees budget. You have hopes of helping them out, but let’s be real here, you’re also looking to grab you some good PR in the process. Once you get started, however, you realize that there is no way a typical employee at your organization makes enough to live on, even with a second job, and leaving out minor expenses like food, water, and clothing…because those are luxury items, right?

Most of us would scrap the project on the spot, but not McDonald’s! The company, which has already run into a few stumbling blocks while getting acquainted with how the modern web works, must not have thought it was a problem because they went live. As could be expected, the company took a beating in the media, largely as result of the buzz generated following video, from the activists at Low Pay is Not Okay:



Via Jeff Domansky
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Jeff Domansky's curator insight, July 23, 2013 11:34 PM

Hard to imagine making this poor judgment and social media execution.