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Empathy at Work

Empathy at Work | MarketingHits |
Practice empathy and improve your work and home life.


You may find this hard to believe, but I’ve never once in my life met a person whose goal it was to purposefully create a terrible user experience. Granted, that may have been the occasional outcome of some efforts, but I’m positive that was not the intention.


What these people may have been unintentionally leaving out was empathy. And ditching personal empathy is something that anyone who works with more than one person on a design project is susceptible to.


To be clear, this is not about the empathic design process; it’s about plain old empathy.

Via Edwin Rutsch, donhornsby, juandoming
AlGonzalezinfo's curator insight, July 23, 2013 10:01 AM

Don Hornsby's insight is perfect.  I just tried this at work and it helps so much!

John Michel's curator insight, July 23, 2013 10:05 AM

So how do you practice empathy? It’s really pretty simple. Put down your phone, your tablet, step away from your high-tech gadgets and go talk to people.

Garth Sanginiti's curator insight, July 23, 2013 10:23 PM

"The problem is it’s easy not to be empathetic with people. It’s easy to be self-centered and focused on the end goal rather than the end user. It takes a lot less mental and emotional effort to look at a deadline and just churn out work so you can hit it."