MarketingHits
496.1K views | +14 today
Follow
 
Scooped by Brian Yanish - MarketingHits.com from Just Story It! Biz Storytelling
onto MarketingHits
Scoop.it!

The 10 Principles of Listening to Customer Stories

The 10 Principles of Listening to Customer Stories | MarketingHits | Scoop.it
Listening Skills are essential in any interpersonal relationship and for all interpersonal communication. Learn about the 10 principles of listening and improve your commuication skills.

Via Karen Dietz
Brian Yanish - MarketingHits.com's insight:

Good skills for both work and home.


"If speaking is silver, then listening is gold." - Proverb

more...
Karen Dietz's curator insight, April 11, 2013 2:06 PM

Saying we need to listen for customer needs is one thing, but how do you actually do that?


This article gives us 10 tips for how to listen so we gain insight into customer and prospect needs.


And also I like the chart about how much time we spend communicating and listening. It really shows how we in business need to listen more!


Want to see better results in your business? Focus on listening....


This review was written by Karen Dietz for her curated content on business storytelling at www.scoop.it/tjust-story-it 

malek's curator insight, April 11, 2013 7:11 PM

How to use "active listening" to make a conscious effort to hear and understand what customers are saying.

Karen Dietz's comment, April 18, 2013 2:56 PM
Thank you for the comments Malek & Brian! And I love the proverb your shared :)