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Customers Will Behave Differently in 2013 #customerservice

Customers Will Behave Differently in 2013 #customerservice | MarketingHits | Scoop.it
As we’ve just passed the annual ritual of turning the calendar page and looking at the fresh new year, it’s also the time to make predictions about what’s next. I predict your customers, the ones you think you know so well, will behave like strangers. Ready? They are already sending you signals.
Brian Yanish - MarketingHits.com's insight:

Gone are the days when customer service was done via a phone call or the customer going back to the store. Today there are many channels where a customer may engage the brand or business they bought the product from. Yes I said engage, because that is what great customer service is all about.  Listening then responding.

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