INFOGRAPHIC: 2014 State of Multichannel Customer Service | MarketingHits | Scoop.it

The survey, which gauged the responses of 1,000 U.S. consumers, shows that time and effectiveness are of the essence when it comes to a satisfying customer experience. Key findings are summarized in the accompanying infographic. To download and read the full survey report, click here.

 

 


Via Russ Merz, Ph.D., Christina Guenther