Advertisers will see new features across all client-facing ad interfaces in the first half of 2014 -- including the Ads Create Tool, Ads Manager, Power Editor -- and third-party client-facing ad interfaces.
Zendesk recently commissioned research to explore customer service attitudes and behaviors among 7,000 consumers across seven countries. 64% of customers expect to receive real-time assistance, regardless of the customer service channel they use. Read more highlights here.
The basic gist of the patent is that Google knows so much about you (the patent application specially mentions using data from "email, SMS, social networks, and other systems") that it could "generate personalized reactions" on social media on your behalf.
Place Pins were designed to combine the beautiful imagery of a travel magazine with the utility of a map online so you can share it with friends. You can access them from anywhere on your Android device or iPhone, too, which means you can find new places on the go and even get directions.
The objective of the survey was to learn more about the level of knowledge, engagement and investment in digital by SMBs. We also wanted to understand their attitudes toward search consultants/agencies.
Facebook surveys show that on average people prefer links to high quality articles about current events, their favorite sports team or shared interests, to the latest meme. Now high quality articles users read may show up a bit more prominently in the News Feed.
Facebook is being more blunt about the fact that marketers are going to have to pay for reach: "We're getting to a place where because more people are sharing more things, the best way to get your stuff seen if you're a business is to pay for it," a spokesmand said.
Pinterest's new Giving Guide offers 100+ boards with ideas for even those who are the hardest to shop for, like the Mancave dweller, wine lovers, roller derby girls, bearded flannel-wearing men, and the eco-conscious.
Couric will officially be in charge of Yahoo's growing team of news correspondents. She'll be taking on a role as the “face of Yahoo News” and will be fronting a lot of original video content shot for the site, according to Yahoo CEO Marissa Mayer.
Showcase Pages are dedicated content hubs enabling businesses to extend their Company Page presence, effectively segmenting audiences and enabling businesses to deliver the best message to the right audiences.
Social media can provide SMBs with an immediate and interactive connection with their customers. So how do SMBs perceive the return on their investment for time spent in advertising or promoting themselves on social media? New data from BIA/Kelsey sheds some light.