That bias toward secrecy may stem from fear of failure, of confrontation with employees, or of bad press that could make problems worse. Yet secrecy itself tends to compound problems, often by ensuring that the employees isn’t involved or energized.
By Nate Barad, Sitecore In 2014, we heard a lot about this thing called customer experience. The challenge is that most organizations aren’t doing much to change the way they operate in the face of this coming trend.
With shop vacancy rates reaching a ten year high and retail sales failing to reach pre-recession levels, a new report has revealed that wearable technology devices could be set to revitalise the role of physical retail stores.
A new study from Venda reveals that almost a third of UK consumers would wear Google Glass to unlock in-store promotions and over a quarter (27%) would also like to be kept informed of local offers via the device.
Customers might be empowered and in control, but when it comes right down to it, they are looking for one thing when they interact with brands: Simplicity.
Customers are looking for simplification in how they interact with brands and enterprises, according to new research from SAP SE.
Due to an “icon overload” on devices, nearly three-quarters (74%) of respondents said that they should uninstall a number of apps on their phones due to lack of use, and 68% said that they have more apps on their smartphones than they need.
Insightful view of cultures of customer service, and could be very applicable to our 3PL teams within our partner retailers, and possibly BD to become promoters or these professionals. "Japan and America approach this crucial task quite differently. Whereas Americans believe “the customer is always right,” the Japanese mantra is that “the customer is god.” Japanese workers are proud, polite connoisseurs loyal to their employer just as much as their employer is loyal to them.
On a crisp Friday evening in late October, Shannon Rich, 33, is standing in a dying American mall. Three customers wander the aisles in a Sears the size of two football fields. The RadioShack is empty. A woman selling smartphone cases watches “Homeland” on a laptop.
Daryl Simm, chief executive officer of Omnicom Group’s media operations, overseas roughly $5.4 billion in advertising spending around the globe and represents advertisers such as PepsiCo, Visa, McDonald’s and Apple. His firm has been advising clients to move 10% to 25% of their TV dollars to online video.
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