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FireScope Inc., the leader in aligning customers' technology performance to their business and customer experiences, today announced an expansion to its IT Service Management solutions that deliver bi-directional integration with ServiceNow (NYSE: NOW), a leading provider of cloud-based services to automate enterprise IT operations.
FireScope, which Enterprise Management Associates recently identified as having "Delivered the industry's single most innovative application of cloud-related technology to support the broader requirements of Enterprise Management to date," provides real-time and predictive insight into how an organization's technology is delivering user experiences and business outcomes. ServiceNow provides flexible cloud-based applications and a platform as a service (PaaS) for incident and problem management. ServiceNow's cloud services coupled with FireScope's cloud solutions and services provide a disruptive combination to help organizations provide better services, at a lower cost with greater agility.
FireScope Unify is the only solution on the market that marries business data with technology metrics to deliver transparency and clarity to how IT is delivering value to the business, and the only solution that can deliver dashboards in as little as 2 days.