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Mapmakers
All the good stuff about Traveling: mental, virtual and real life Maps of Worlds where no one has gone before ...
Curated by Peter Hoeve
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Customer Experience Map – Redux - Mel Edwards @skewiff

Customer Experience Map – Redux - Mel Edwards @skewiff | Mapmakers | Scoop.it

   Mel Edwards is a service designer, design strategist, information designer, formerly based in Wellington, New Zealand, now based in Canberra, Australia.

   She is focused on introducing and embedding service design to public sector organisations and building the practice as a sustainable capability.

   Here you can find her updated high-res version of a customer experience map: http://desonance.files.wordpress.com/2012/07/cxexample_highres_desonance.pdf

 
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Service through Design- A Window into Abbie Loosen's Rose Fellowship

While Rose Fellow Abbie Loosen has been involved with a variety of projects during her tenure with Project for Pride in Living (PPL), she believes her work w...

Via Fred Zimny
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