As a business owner or manager, your attitude directly affects your employees and your employees’ attitudes directly impact on your customers, and if that impact is negative then your business will not perform as it should.


If you want to have co-operative employees, who work well as a team and whose attitudes towards their work positively impact on the customer experience, then you need to ensure that your own attitude towards employees is appropriate.


This good article, suggests that you need to hold your employees in high esteem, make them feel valued, and increase their engagement, and it offers three things that you need to do to achieve these objectives.

Via Daniel Watson