Management et org...
Follow
Find tag "customer-service"
5.7K views | +11 today
Management et organisation
Impact du management sur l'organisation et l'amélioration en entreprise
Your new post is loading...
Your new post is loading...
Rescooped by Anne-Laure Delpech from Business Improvement
Scoop.it!

8 Guaranteed Ways to Drive Customers Away

8 Guaranteed Ways to Drive Customers Away | Management et organisation | Scoop.it

The customers of your business are its lifeblood. Look after them properly, and they will reward you with repeat and referral business, of the most profitable kind.

Fail to pay attention to the needs of existing customers, can result in a quick erosion of this highly profitable segment, of your business.

This excellent article, provides a blue print that you can use, to ensure that you are not committing the common sins of businesses, that result in the loss of established customers.

 

L'article permet aussi de réfléchir à ce qui apporte de la valeur aux clients. 


Via Daniel Watson
more...
No comment yet.
Rescooped by Anne-Laure Delpech from Business Improvement
Scoop.it!

Retaining the Perfect Customer

Retaining the Perfect Customer | Management et organisation | Scoop.it

All businesses need to understand the importance of customer retention, and all employees need to be educated in respect to company policies relating to customer service.

 

The key objective of customer service, is to create the environment that embraces the customer in such a way, as they become customers for life.

 

Un article qui a le mérite de nous rappeler très simplement quels sont les 5 requêtes essentielles de nos clients vis à vis de leurs fournisseurs !


Via Daniel Watson
more...
No comment yet.