Management 307
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Management: Good Service Begins (And Ends) With Good Values

Management: Good Service Begins (And Ends) With Good Values | Management 307 | Scoop.it
“They make it easy for us to do our jobs right.” That is what a young service advisor at my local dealership said to me when I complimented him on his service acumen. He had overhead him speaking to a new customer; he was solicitous of the customer’s needs and made [...]
Shirley Mendez-Noriega's insight:

"Ethics, civility, comity,  are virtues that organizations must work to instill, and put into practice. At the same time we human beings will make mistakes. We will behave in ways that hurt people; we will disrespect one another; and we will be disagreeable."

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3 ways to kick-start your motivation

3 ways to kick-start your motivation | Management 307 | Scoop.it
Motivation is stunted by tasks that seem overwhelming, confusing, unproductive or boring.
Shirley Mendez-Noriega's insight:

A few keys in being motivated

1) Do not have a perfect plan

2) Don't overanalyze 

3) Use the compound effect 

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How to scale up your team to greatness - Fortune Management

How to scale up your team to greatness - Fortune Management | Management 307 | Scoop.it
The best teams are small, have many women, and know how to have a good fight.
Shirley Mendez-Noriega's insight:

"The best teams are small, have many women, and know how to have a good fight"

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More Bad News For McDonald's

More Bad News For McDonald's | Management 307 | Scoop.it
New York state has reached a settlement with the owner of seven McDonald's franchises that will give nearly $500,000 to fast-food workers who claimed they were shorted on pay, according to state Attorney General Eric T. Schneiderman.

The attorney ...
Shirley Mendez-Noriega's insight:

"Like every other business in New York State, fast food employers must follow our labor laws,” Schneiderman said in a statement. “Our lowest wage workers deserve the same protections of the law as everyone else. It’s critical, for them and for their families as well as for our economy, that we remain vigilant so that no New Yorkers are cheated out of their hard won earnings."


This McDonalds article talks about groups and how workers deserved the same protection of the law as everyone else. Relates to the employers at their workplace and how the way they are treated in the environment is how they are responding back to their work.

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HSBCVoice: Navigating A New Market: Why Culture Is Key

HSBCVoice: Navigating A New Market: Why Culture Is Key | Management 307 | Scoop.it
Globalization is about more than just translating documents or introducing cookie-cutter systems into new geographies. The heart of a successful international expansion is an understanding of local culture.
Shirley Mendez-Noriega's insight:

"Globalization is about more than just translating documents or introducing cookie-cutter systems into new geographies. The heart of a successful international expansion is an understanding of local culture"

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Six Strategies for a Stronger Safety Culture | Safety Leadership content from EHS Today

Six Strategies for a Stronger Safety Culture | Safety Leadership content from EHS Today | Management 307 | Scoop.it
Shirley Mendez-Noriega's insight:

In this article the discussion about providing a safety environment with the six strategies for a stronger culture. 

1. Accountability: Setting goals and making them visible shows confidence on the part of management.

2. Engagement: To feel safe as being part of their job.

3. Recognition: To recognize a job done..once a job is recognized publicly it brings motivation to the employer. 

4. Motivation: Accomplishing a goal

5. Appreciation: Work being appreciated in the work area can lead to greater success and better revenue for the company. 

6. Creditability: Taking responsibility for the actions.

This articles talks about strategies being taken in order for a safe environment in multicultural businesses and corporations. Topics we are currently focusing on this unit. 

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Four Project Management Lessons You Can Learn From Software Engineers

Four Project Management Lessons You Can Learn From Software Engineers | Management 307 | Scoop.it
The real reasons Apple innovated under Steve Jobs are not what you think. Instead, these four principles can help move your team forward.
Shirley Mendez-Noriega's insight:

Four Project Management principles that can be useful: Create Structure (keeping projects moving forward), Don't just listen - understand (listen to everyone on your team; make sure they understand you), Don't underestimate inspiration (Get to know them and talk about the changes), Communicate (way to succeed)... We learn about how a project management can be successful with all principles required to be effective.

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Thought Leadership Essential To Professional Services Marketing

Thought Leadership Essential To Professional Services Marketing | Management 307 | Scoop.it
Three quarters (75 percent) of professional services marketers see thought leadership as the greatest source of differentiation for their firm.
Shirley Mendez-Noriega's insight:

“The thing that makes professional services firms stand out from their competitors is the quality of their people and their expertise"

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​3 key steps for building a culture of excellence - The Business Journals

​3 key steps for building a culture of excellence - The Business Journals | Management 307 | Scoop.it
To get a highly functional team, you need to define what cultural “excellence” means to you and outline behaviors and key performance indicators that reflect those values. Here are some key steps to take to get started.
Shirley Mendez-Noriega's insight:

1) Assess your present culture

2) Define what values are most important to both you and your employees.
3) Understand its not the outward gestures that count 

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How To Motivate People: 4 Steps Backed By Science | TIME

How To Motivate People: 4 Steps Backed By Science | TIME | Management 307 | Scoop.it
Employees, spouses, kids — what does it take to get people motivated so you don’t have to nag them? Motivation is powerful. It predicts success better than intelligence, ability, or salary.
Shirley Mendez-Noriega's insight:

How to Motivate People: 4 Steps Backed By Science

 

1) Stop Bribing Them 

2) Make Them Feel Something

3) Emphasize Progress

4) Form a Cult (Share a belief) 

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How to Teach Your Children Basic Money Management Skills

How to Teach Your Children Basic Money Management Skills | Management 307 | Scoop.it
Even very young children can grasp basic financial principals, and those principals can become the foundation of a happy lifelong relationship with their money....
Shirley Mendez-Noriega's insight:

"Even very young children can grasp basic financial principals, and those principals can become the foundation of a happy lifelong relationship with their money...."

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The U.S. Ranks Abysmally Low When It Comes To Women And Leadership

The U.S. Ranks Abysmally Low When It Comes To Women And Leadership | Management 307 | Scoop.it
By Chad Brooks, BusinessNewsDaily Contributor
Published: 03/12/2014 08:00 AM EST on BusinessNewsDaily

U.S. businesses aren't doing very well at putting women in leadership roles, new research shows.

Out of the 45 countries examined, the Unit...
Shirley Mendez-Noriega's insight:

According to the Huffington, U.S businesses aren't doing very well at putting women in leadership roles.

In the United States ranks in the bottom 10 for the percentage of women in senior management positions, with women occupying just 22 percent of senior roles, a study from the Grant Thornton International Business Report found. 



"It's no longer feasible for U.S. businesses to adopt a sit-and-wait policy when it comes to promoting women to senior management roles, particularly when so many other nations — developed and emerging — are more rapidly realizing the benefits of diverse senior leadership," said Erica O'Malley,


This article describes the ways of leaderships are used in the U.S today for women and how their isn't much leadership roles for women.


 

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6 Dimensions of Organizational Culture – Which One is Right for You? - Business 2 Community

6 Dimensions of Organizational Culture – Which One is Right for You? - Business 2 Community | Management 307 | Scoop.it
Shirley Mendez-Noriega's insight:

"6 Dimensions of Organizational Culture"

*Company culture is collectively composed of values, beliefs, norms, language, symbols, and habits.

*Don't feel welcomed then it will impact your professional relationships and desire to excel.

 

1) Means-vs.goal-oriented

2) Internally vs. externally driven

3) Easygoing vs. strict work discipline

4) Local vs. professional

5) Open vs.closed system

6) Employee-vs.work-centered

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What's Your Department Working on This Year? How It Stacks Up

What's Your Department Working on This Year? How It Stacks Up | Management 307 | Scoop.it
A breakdown of how business departments are differing their approaches in 2014.
Shirley Mendez-Noriega's insight:

"A study by consulting firm Root Inc. revealed the top issues businesses will be addressing this year are improving customer experience, driving higher levels of employee engagement, helping employees understand company strategy, and developing leadership or manager competencies." 

- Human Resources/Training: Growing manager skills and increasing employee engagement 

- Operations/Strategy: Enhancing the customer experience and sustaining strategy over the long term

- Marketing: Enhancing the customers experience and deploying new strategies or initiatives

- Communications: Developing New Strategies or initiatives and enhancing the customers experience 

 

*All the topics above that are mentioned on the article are topics we have covered and discussed about in class before. 

Strategies are a new topic we will soon discuss in class about.

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An Amazon Manager Reveals 8 Of The Most Common Mistakes Made By New Bosses

An Amazon Manager Reveals 8 Of The Most Common Mistakes Made By New Bosses | Management 307 | Scoop.it
New managers tend to make a lot of the same mistakes. Here are a few that should be strenuously avoided.
Shirley Mendez-Noriega's insight:

This article talks about common mistakes that new bosses tend to make which refers to the positions of leadership and management that we have talked about in last week's topic.

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