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Top 3 Points Need to Consider While Choosing Web Hosting Provider
When it’s time to choose the web hosting provider for your business website, there are some important factors that you need to consider. There is the comfort of access to the tools and resources you need in order to manage your own website.
So what are some of the things you should look for in terms of website tech support?
It doesn't matter where your tech support representatives are based out of, India, The United States, The South Pole, or even The International Space Station, for that matter. All that matters is that they are able to understand your needs, and respond to your needs in a timely and courteous manner. You shouldn't have to feel like you know more than your tech support representative does. "What's a server? Click...." If you do, then there is definitely a problem here. You should be able to get someone on the phone within a few seconds, engage in a chat session, or receive a reply to your e-mail within an hour or two, 24 hours a day, 7 days a week.
Your website has just gone down and you need to get it back up yesterday. You call your website tech support phone number, only to be put on hold for 20 minutes, or you get put through to a voice mail, or to an operator who misroutes your call. Or there are way too many automated menu options that are way too many levels deep, that you just get lost, when all you are trying to do is talk to a live person. Or, you send an e-mail waiting for a response, and it's been a couple of hours since you have received a reply back yet. Promptness is extremely important when it comes to customer service.
#3: Reliable Self-Help System
Of course, website tech support doesn't always have to involve a live human being. A professional web hosting provider in India should have a comprehensive knowledge base or FAQ section, or perhaps even a discussion forum, with enough detailed questions and answers (and not just those of a general or generic nature) to help you resolve the most common questions and problems that people have. A self-service password management system, or a self-service backup and restore request system, or self-service application installation and repair system would also go a long way in providing adequate self-help for customers as well.
Macwill is the well-known web hosting provider in India that serves web hosting at reasonable prices. To get in detail about their services you can make a call at +91 81466-52452 or visit http://www.macwill.in/