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Consumer Reports: Apple still tops in reliability | ZDNet

Consumer Reports: Apple still tops in reliability | ZDNet | Mac Tech Support | Scoop.it
In its recently-released holiday buying issue, Consumer Reports says that iMac and MacBook lines still reign over PC competitors. But a close reading of the results show a mixed result for Cupertino.

 

  The Consumer Reports cover story looked at best brands in electronics. The reliability section was based on Consumer Reports' annual Product Reliability Survey, and reported on computers from Acer, Apple, Dell, eMachines, Gateway, Hewlett-Packard, Lenovo, Sony and Toshiba.

  In the ranking of consumer satisfaction, Apple gets a reader score of 78 percent. Dell and Lenovo tied at 59 percent, with Acer, Asus, eMachines, HP, Gateway, and Toshiba grouped together between 56 to 54 percent. That's a significant difference in customer perception.

  The reasons still appear to bewilder PC makers. These vendors have spent years driving to the bottom of a commodity market, where brands vie almost totally on cost. However, over the past five or so years, customers have increasingly accepted Apple's value proposition: higher-quality machines with leading industrial design, a tightly-integrated operating system, and the introduction of new technologies that come with higher price tags. Apple sold over 4.9 million Macs last quarter and 80 percent of them were MacBooks.

  And then there are the provision of tech support and its costs.

Tech support in general is among the lowest-rated services in all of the surveys conducted by the Consumer Reports National Research Center. But that doesn't apply to Apple, which beat all the makers of Windows-based PCs covered in our most recent survey.

  CR said that Apple solved three-quarters of user problems compared with Dell's 61 percent, its nearest competitor. So, the others must have scored worse.

  In the reliability ratings for desktop computers, Apple's iMac repair rate (7 percent) scored significantly better than HP (10), Dell (11) and Gateway (13).

  This score can't be a surprise to anyone. If you spend years removing cost — read quality — out of any system, here desktop systems, there will come a point where all the little things add up to a big whole, which, in this case, stinks.

  Meanwhile, Apple has made its iMac all-in-one desktop the focus of its performance computing strategy. Apple's "traditional" desktop computer, the Mac Pro, is missing in action right now, way overdue for a refresh.

  There's no way of knowing if these quality reports are just about hardware failures or are also software related. Is it related to the crapware that comes with PCs in an attempt to eke out a bit more margin in a commodity product? Hard to tell.

  Here's an interesting piece about iMac from Apple CEO Tim Cook during the Oct. 25 Apple Q4 earnings call with analysts:

In terms of general shortages, the iMac will be constrained for the full quarter in a significant way. Part of that is that we're beginning shipping the 21.5-inch iMac in November and the 27-inch in December So, there will be a short amount of time during the quarter to manufacturer and ramp those and I expect the demand to be robust. So, we will have a significant shortage there.

  However, in CR's laptop computer ratings, Apple only edged out the many PC competitors by a couple of percentage points. The worst was Dell with a 12 percent rating compared to Apple's 8 percent.

  So, I see these figures in two ways: Firstly, that PC makers have put more effort into their laptops and they've done a good job getting closer to Apple in quality. On the other hand, we could say that all laptop makers, Apple included, may be having some QA issues with their recent mobile computers. This might have something to do to the increasingly thinner and smaller enclosures that make laptops difficult to assemble as well as to repair.

  Anecdotal observation: I recently spoke to several Mac buyers who are on a replacement machine. They bought a new MacBook and problems started happening. They took the laptop into get it repaired and were given another machine. That's good customer service (see above) but not so good on the repair reliability front.

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(877)217-7933 Dell Support Toll Free's comment, October 27, 2016 11:23 AM
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(877)217-7933 Dell Support Toll Free's comment, April 11, 6:05 AM
1-877-217-7933 Why We Need Dell Computer Technical Support https://goo.gl/qRnQyR
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Tips for Buying a Repairable Phone

Tips for Buying a Repairable Phone | Mac Tech Support | Scoop.it
Want your new phone to last as long as possible? Here are a few things to consider before you buy.
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Apple's iWork, GarageBand and iMovie are now free

Apple's iWork, GarageBand and iMovie are now free | Mac Tech Support | Scoop.it
iWork apps require macOS Sierra to run, but GarageBand is available for machines running Yosemite or later and iMovie will run as long as you're up to El Capitan or higher. On mobile devices, iWork requires at least iOS 10.0, while iMovie and GarageBand require at least iOS 9.3 and iOS 10.2 respectively.
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8 ways to repurpose an old iPhone

8 ways to repurpose an old iPhone | Mac Tech Support | Scoop.it
Before you decide to sell your unwanted iPhone, consider finding other ways to put it to good use.
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CURVED/labs: der modulare Mac Pro

https://curved.de/news/curvedlabs-der-modulare-mac-pro-479571 

image: Just last week, we learned Apple was going to be "rethinking" its Mac Pro desktop computer, after introducing the new-look 'trash can' version of the desktop way back in 2013.

Apple’s SVP of Worldwide Marketing Phil Schiller was quoted by Buzzfeed this month as saying: “Since the Mac Pro is a modular system, we are also doing a pro display. There’s a team working hard on it right now.”

 

And now, the guys over at Curved.de have imagined just what that 'rethought' Mac Pro will look like with a new concept design.

 

We know the new Mac Pro won't be available this year, but the concept gives us a glimpse of what Apple could have in-store – and it really is an impressive design.

 
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View and remove your associated devices in iTunes

View and remove your associated devices in iTunes | Mac Tech Support | Scoop.it
In iTunes on a Mac or PC, you can view a list of devices associated with your Apple ID and remove the devices that you no longer want associated.
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phishing & scams

If you could post the entire email header that would be most useful. A reply to address is a text string. The actual header should show you the path that the message took. ... With patience and scrap paper, you can figure out where legitimate email came from.
Or just paste the entire message source into http://www.spamcop.net and let the SpamCop parsing engine do the work for you.

SpamCop can even tell the difference between legitimate and spoofed headers, so that it can find the true origination of the spam.
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How to fix a “can’t be moved” permissions problem on your Mac

How to fix a “can’t be moved” permissions problem on your Mac | Mac Tech Support | Scoop.it
What to do if you can’t save a file in macOS.
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How to selectively migrate files from Time Machine

How to selectively migrate files from Time Machine | Mac Tech Support | Scoop.it
You can selectively migrate files, but you still have to create a new account.
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Get Inside a 2016 MacBook Pro Safely and Simply

Apple’s 2016 MacBook Pro models are not the easiest to open. Dating back to the 2001, Apple’s pro laptops have historically been easy to open up by simpl
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Forgot a Mac Firmware Password? Don’t Panic, Here’s What To Do

Forgot a Mac Firmware Password? Don’t Panic, Here’s What To Do | Mac Tech Support | Scoop.it
Forgot a Mac Firmware Password? Don’t Panic, Here’s What To Do
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A Rare Endorsement: When the Disk Drive Fails 300DollarDataRecovery.com

As for their competency, I handed them a trashed, useless disk drive, they handed me back a disk loaded with important recovered data that was needed to fulfill an important mission — and at a completely reasonable price. That’s good enough for me! I know I would take any disk drive of mine to them in similar situations.

So if you’re ever in a tough spot with a failed disk, you might very well want to check these guys out — again, that’s $300 Data Recovery.

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F-Secure buys Little Flocker to combat macOS ransomware

F-Secure buys Little Flocker to combat macOS ransomware | Mac Tech Support | Scoop.it
Endpoint security vendor F-Secure has acquired a behavior-based security application for macOS called Little Flocker that was developed by an independent researcher.
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How to back up an iPhone before repair and possible replacement

How to back up an iPhone before repair and possible replacement | Mac Tech Support | Scoop.it
It’s not just you: the process can be maddening to back up your iPhone (or iPad) and then restore it.
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Bought iphone 4 off someone. Then it was reported lost or stolen

I just bought an iphone 4 off someone on the internet. When i got it it was working just fine for a few weeks then all of a sudden it rebooted itself and is now saying that my phine ha
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How to find all the media not in an album in Apple Photos

How to find all the media not in an album in Apple Photos | Mac Tech Support | Scoop.it
Use a Smart Album to find those photos that have avoided sorting.
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How to set up a backup phone

How to set up a backup phone | Mac Tech Support | Scoop.it
Whether you earmark an old phone or just buy an inexpensive spare, it's a smart idea to have a backup at the ready.
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Linux on a Recycled Mac: Trying to Make It Work

Linux on a Recycled Mac: Trying to Make It Work | Mac Tech Support | Scoop.it
A few weeks ago we ran an article about how to install Linux on a Mac, and it generated a lot of comments. One of the more common themes in the comments was
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YouTube has a secret 'Dark Mode' – this is how you activate it

YouTube has a secret 'Dark Mode' – this is how you activate it | Mac Tech Support | Scoop.it
You might have never seen it but it turns out YouTube has a secret dark mode – and we can tell you how how to activate it.
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How to get Remove Attachments back in Mail for macOS

How to get Remove Attachments back in Mail for macOS | Mac Tech Support | Scoop.it
If you can't access this feature, here are a few things to do that could fix it.
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Colonel Mustard in the Library with the Shift Key

Colonel Mustard in the Library with the Shift Key | Mac Tech Support | Scoop.it
Why did Sierra change the modifier key necessary to reveal your Library folder from Option to Shift? Or did it? Adam Engst delves into a minor mystery that takes place deep within the Finder.
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Repairing Disk Permissions in Mac OS X Sierra, El Capitan and Yosemite

***Please Note Apple removed the ability to repair permissions in Sierra*** We cover why this has happened and the options for the other versions of the OS
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Buying an SSD - The Brands That Matter | StorageReview.com - Storage Reviews

Buying an SSD - The Brands That Matter | StorageReview.com - Storage Reviews | Mac Tech Support | Scoop.it
() When evaluating SSDs in the consumer space, the buyer can get easily confused with the dizzying array of options. Rather than consolidating in the last year, the client SSD space continues to explode. Well, that's not entirely accurate, the number of manufacturers selling SSDs has increased, though the variation in solutions has not.
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For Internet Privacy, VPNs Are an Imperfect Shield

For Internet Privacy, VPNs Are an Imperfect Shield | Mac Tech Support | Scoop.it
Lawmakers’ decision to overturn online privacy rules has many users weighing the pros and cons of these virtual tunnels.
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Share your location with your family

Share your location with your family | Mac Tech Support | Scoop.it
When you use Family Sharing, you can share your location with other family members.
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